INFORMATION TECHNOLOGY ASSOCIATE

California Department of State Hospitals; Los Angeles (CA); Hybrid; USD 55,000 - 98,000; Full time

Job summary

California Department of State Hospitals – Metropolitan LA is seeking an Information Technology Associate to perform a variety of end-user computing tasks under supervision. The role covers the full lifecycle of end-user device solutions including evaluation, configuration, provisioning, training, security, tracking, and support in a hybrid work setting.

The position is permanent, full-time, located in Los Angeles County, with hybrid telework.

Responsibilities

• Provide end-user device lifecycle support (evaluation, configuration, provisioning, training, security, tracking, and support).
• Assist the IT Supervisor and team in daily client services tasks within the department's IT environment.

Skills

End-user support

Device provisioning

Security practices

User training

Client services

Job description

Working Title:

Field Support Technician - Hybrid Telework

Classification:

INFORMATION TECHNOLOGY ASSOCIATE

Position Details:

Job Code #: JC-532709

Position #(s): 461-133-1401-004

Salary Information:

$4,935.00 - $6,614.00 A

$5,424.00 - $7,270.00 B

$5,930.00 - $7,947.00 C

$6,521.00 - $8,740.00 D

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Los Angeles County

Telework:

Hybrid

Job Type:

Permanent, Full Time

Facility:

DSH - Metropolitan

Job Description And Duties:

Under general supervision of the Information Technology Supervisor l, the Information Technology Associate performs a variety of recurring, well-defined tasks requiring occasional innovative problem solving with guidelines for the Department of State Hospitals (DSH). The primary duties of the IT Associate lie within the Client Services domain of the IT Associate classification. This includes elements such as the full lifecycle of end-user device solutions including evaluation, configuration, provisioning, training, security, tracking, and support for an end-user computing environment.

Click on the link to complete the Department of State Hospitals Recruitment Survey: DSH Recruitment Survey. You will find additional information about the job in the Duty Statement.

Department Information:

Department of State Hospitals - Metropolitan LA

11401 South Bloomfield Avenue

Norwalk, CA 90650

The mission of the Department of State Hospitals is to provide evaluation and treatment in a safe and responsible manner, seeking innovation and excellence in hospital operations, across a continuum of care and settings.

Department of State Hospitals – Metropolitan is in the vibrant community of Norwalk,15 miles east of Los Angeles. To the south are entertainment venues like Disneyland, Knott's Berry Farm, the marinas and beaches of Huntington, Newport and Laguna. To the west are Palos Verdes and Marina Del Rey.

The DSH Technology Services Division (TSD) is a highly respected, professional, and entrepreneurial IT organization that is recognized for quality customer service, technological innovation, and leadership. Our Mission is to provide information technology solutions to support State Hospitals through collaborative, effective and efficient service delivery. Our values include delivering Innovative, Accountable, Collaborative, Secure and Customer Centric services.

Department Website: https://www.dsh.ca.gov