Student Admissions Concierge

University of Texas; Austin (TX); On-site; USD 39,000 - 47,000; Full time

Job summary

The University of Texas at Austin is seeking an Admissions Support Counselor to assist students and families through the admissions and enrollment process on the UT campus. You will explain admissions steps, help troubleshoot issues, and guide users through event registrations, using multiple communication channels and campus resources.

You will provide timely, courteous support, follow standard procedures, and collaborate with colleagues to ensure smooth navigation of the University site and

Qualifications

• 5 years direct customer service experience.
• Strong interpersonal and communication skills.
• Ability to learn complex university policies and procedures.

Responsibilities

• Explain admissions process and troubleshoot incomplete applications.
• Guide students through the admissions event registration system.
• Provide customer service via phone, email, virtually and in person.
• Follow up on issues until resolved or escalated as needed.
• Collaborate with university departments to refer students to campus resources.

Skills

Customer service

Interpersonal skills

Communication skills

Deadline oriented

Discretion

Education

Bachelor’s degree

Job description

The University of Texas at Austin is seeking an Admissions Support Counselor to assist students and families through the admissions and enrollment process on the UT campus. You will explain admissions steps, help troubleshoot issues, and guide users through event registrations, using multiple communication channels and campus resources.

You will provide timely, courteous support, follow standard procedures, and collaborate with colleagues to ensure smooth navigation of the University site and