Admissions Support Counselor - Texas Student Experience

University of Texas at Austin; Austin (TX); On-site; USD 37,000 - 50,000; Full time

Job summary

University of Texas at Austin is seeking an Admissions Support Counselor to assist students and families through the admissions and enrollment process. You will explain the process, help troubleshoot incomplete applications, and guide them through event registrations.

The role involves customer service across multiple channels, collaboration with campus departments, and flexible hours including evenings and weekends.

Qualifications

• High school diploma or GED with 5+ years of direct customer service.
• Excellent interpersonal and communication skills.
• Ability to explain information clearly and work flexibly with evenings/weekends.

Responsibilities

• Explain admissions process and assist with incomplete applications.
• Guide students, parents and counselors through event registration systems.
• Interact with other departments to troubleshoot and counsel on resources.
• Provide customer service to students, parents, counselors and stakeholders via phone, email, virtually and in person.
• Answer questions and provide information on college search, admission, and enrollment.
• Follow up until issues are resolved or escalated as needed.
• Work hours may vary, including evenings and weekends.
• Refer students to campus resources and navigate University information online.
• Maintain up-to-date records using phone management and student systems.
• Support cross-functional enrollment operations and process improvements.

Skills

Customer service

Interpersonal skills

Education

High school diploma or GED

Job description

Job Posting Title:

Admissions Support Counselor - Texas Student Experience

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Hiring Department:

Texas Student Experience

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt from FLSA

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Earliest Start Date:

Sep 28, 2026

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Must be eligible to work in the United States on a full-time basis for any employer.

Purpose

To assist students, counselors and families through the admissions and enrollment process.

Responsibilities

• Explain admissions process and assist with troubleshooting issues related to incomplete applications.
• Guide students, parents and counselors through the admissions event registration system.
• Interact with other University departments to troubleshoot needs and counsel students as needed to assist with resources such as completing financial aid requirements and signing up for new student orientation.
• Provide customer service to students, parents, counselors and other stakeholders via phone, email, virtually and in person.
• Responsible for answering questions and providing general information and solving issues related to college search, admission process and new student enrollment using available tools and follow procedures and policies for handling cases.
• Responsible for timely follow-ups until the issue is resolved or escalated appropriately, following procedures.
• Scheduled work hours may vary, including evenings and weekends.
• Serve as a student-service resource for general University information including providing appropriate referrals for campus resources, assist students with navigating and accessing information on the University website.
• Use appropriate resources and tools such as phone management system and student record systems regularly for up to date and accurate record keeping.
• Contribute to broader enrollment operations initiatives and supports cross-functional efforts that advance the goals and priorities of Enrollment Operations and the broader Texas Student Experience portfolio. Participate in cross-training activities to develop and maintain working knowledge of related enrollment operations, systems, processes, and procedures. Provide operational support to other areas of Enrollment Operations during periods of increased volume, staffing needs, critical deadlines, or other identified operational priorities. Collaborate with colleagues across Texas Student Experience to identify opportunities for shared processes, improved workflows, consistent practices, and more effective use of technology. Contribute to a culture of collaboration, flexibility, and shared responsibility across Enrollment Operations and the broader Texas Student Experience portfolio.
• Other related functions as assigned.

Required Qualifications

High school diploma (or GED) + 5 years experience of providing direct customer service. Excellent interpersonal and communication skills and the ability to interpret and explain information. Highly motivated, focused, and results-oriented. Demonstrated ability to provide accurate information in a courteous, friendly, concise, and approachable manner. Demonstrated ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues. Demonstrated ability to learn complex University organization, policies, and procedures related to the position. Ability to meet deadlines. Ability to work flexible hours including nights and/or weekends and some holidays.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

Bachelor's Degree and one year providing direct customer service. Proficiency in Spanish. Knowledge of The University of Texas at Austin, including institutional and unit policies, procedures, and processes.

Salary Range

$43,000

Working Conditions

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.