Student Administrative Assistant

ACL Digital; Dedham (MA); Hybrid; USD 25,000 - 34,000; Part time

Job summary

ACL Digital seeks a collaborative call-center representative to serve as the main contact for families and students. This role supports the University Main Line and EMCC areas (Student Financial Services, Admissions, Office of Global Services) with a focus on superior customer service.

Training occurs in Dedham, MA, with a transition to remote work after the initial period. Prior call center or higher education experience is ideal, and reliable transportation is required for in-person training.

Qualifications

• Front-line contact via phone for parents, students, and others.
• Strong customer service and phone etiquette in a fast-paced environment.
• Ability to navigate multiple university offices and routes callers appropriately.
• Must have own transportation for in-person training in Dedham, MA.

Responsibilities

• Serve as front-line contact via phone for parents, students, and others.
• Handle inquiries for the University Main Line and EMCC functions (Student Financial Services, Admissions, OGS).
• Direct callers to appropriate university offices with excellent service.

Skills

College students welcomed

Experience in higher education admin

Tools

Microsoft Office

Job description

Work Schedule: 37.5 hours/week 8:30-4:30pm

Location: Hybrid in Dedham, MA to start for training then will likely transition to remote

Pay rate: $21.43/hr

Duration: 3 months Contract

Top 3 technical or soft skills you’d like to see that will lead you to request an interview?

• College students welcomed
• Experience in higher education administration environment

Job Description

Serve as the front-line contact via phone for parents, students, and other.

Handle phone inquiries for the University Main Line, as well as one other area the Enrollment Management Contact Center (EMCC) supports (Student Financial Services, Admissions, Office of Global Services) with excellent customer service in answering questions and directing callers to the appropriate areas of the University.

Responsible for a basic understanding of the major University offices to direct callers appropriately.

• All temporary staff providing Services hereunder must meet the following criteria:
• Excellent customer service skills and phone etiquette, a positive outgoing personality, the ability to work in a fast paced, ever-changing environment, and a self-starter attitude. Individuals must be willing to work in a metrics driven position.
• Must have own form of transportation, as location is in Dedham, MA and training is conducted in-person. Once training period is complete, will transition to remote capacity.
• Must have customer service experience; strong interpersonal, phone, and communications skills; some experience in working with various databases and office applications such as the Microsoft Office suite; a demonstrated sensitivity to the understanding of the needs and concerns of a diverse population.
• Prior experience working in a Call Center or higher education and supporting adult learners is ideal.