Student Financial Services Administrator

Bentley University; Waltham (MA); On-site; USD 29,384 - 45,915; Full time

Job summary

Bentley University is seeking a Student Financial Services Administrator to provide guidance to students about financial accounts and assistance. This role requires exceptional communication skills and the ability to maintain confidentiality while interacting with students and families.

The position is essential in creating a welcoming environment and facilitating communication. Candidates should have a high school diploma, customer service experience, and proficiency in Microsoft Office.

The office operates in a hybrid environment, allowing for scheduled remote work.

Qualifications

• 2+ years of experience in an office environment.
• Proficiency in data entry with accuracy.
• Ability to work independently and in a team.

Responsibilities

• Welcome and greet all visitors with a professional demeanor.
• Respond promptly to inquiries from students and families.
• Maintain accurate records and confidential reports.

Skills

Exceptional customer service

Organizational skills

Strong oral communication

Strong written communication

Data entry proficiency

Team collaboration

Education

High School diploma

Tools

Microsoft Office suite

Job description

Job Description Summary

The office of Student Financial Services supports the enrollment goals of the university by providing general information and guidance to students about Student Accounts, Financial Assistance, and Student Employment. Staff members are dedicated to enrolling and retaining successful students and assisting their families through counseling efforts related to navigating student billing and financing options and to understanding financial aid awards, as applicable. The Student Financial Services Administrator is a key position in the office as it is the first point of contact for students and families. This position creates a welcoming environment, interacting with students and families in-person, by phone, by text, and by email. Because sensitive documentation and/or information is received daily, maintaining confidentiality and discretion is essential.

Essential Functions

Welcome and greet all visitors with professional demeanor. Maintain a positive, empathetic, and professional attitude while providing information to students to facilitate communication between prospective students, staff, enrolled students, families, and the public. Actively research and resolve inquiries from students and the university community. Respond promptly to inquiries, providing service through a variety of mediums including drop‑ins, phones, email, and text. Serves as a generalist, responsible for understanding all aspects of processes relevant to the office (to include federal and state regulations, policies, departmental, institutional procedures, and technical functions). Stay apprised of various programs, including their basic eligibility requirements and application procedures. Performs a wide range of advanced administrative duties of complex and/or confidential materials, requiring sound judgment and thoughtful decision‑making. Works with others to promote inclusion and support a diverse group of prospective students and their families recognizing each person’s unique needs. Maintains professional and accurate records, confidential reports, and information. Perform duties and actively provides support in a specialty area. Other duties as assigned.

Minimum Qualifications

• High School diploma.
• At least 2+ years’ experience in an office environment.
• Exceptional customer service, organizational and coordination skills.
• Strong oral and written communication skills (writing skills a must).
• Proficiency and accuracy in data entry.
• Ability to work as a team member as well as independently in a dynamic work environment.
• Higher Education business office experience is a plus.
• Proficiency with Microsoft Office suite.

Work Environment

Typical office setting with extensive sitting and computer work. Workstations are in a busy area of the office that is typically subject to constant foot traffic. Staff must be able to focus on tasks in an interruption‑prone environment. Speed and accuracy in typing skills is imperative. There is an occasional necessity for lifting of boxed supplies and reaching to high shelves for supplies. Overtime work is expected during peak periods. Attendance at two annual recruitment events is also required. The office functions in a hybrid environment with the ability to work from home on a scheduled basis depending on the needs of the office and the discretion of senior staff.

Pay Transparency

In alignment with the Massachusetts Pay Transparency Act and our commitment to equity and transparency, we’re sharing the salary grade range for this role. The grade range is based on market data and the scope of responsibilities. Final pay will depend on your experience, education, and other relevant qualifications.

Salary Grade Range: $21.33 - $33.33 per hour

Diversity Statement

Bentley University is an Equal Opportunity Employer, building strength through diversity. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.