Student Services Call Center Associate (Hybrid/Remote)

ACL Digital; Dedham (MA); Hybrid; USD 25,000 - 34,000; Part time

Job summary

ACL Digital seeks a collaborative call-center representative to serve as the main contact for families and students. This role supports the University Main Line and EMCC areas (Student Financial Services, Admissions, Office of Global Services) with a focus on superior customer service.

Training occurs in Dedham, MA, with a transition to remote work after the initial period. Prior call center or higher education experience is ideal, and reliable transportation is required for in-person training.

Qualifications

• Front-line contact via phone for parents, students, and others.
• Strong customer service and phone etiquette in a fast-paced environment.
• Ability to navigate multiple university offices and routes callers appropriately.
• Must have own transportation for in-person training in Dedham, MA.

Responsibilities

• Serve as front-line contact via phone for parents, students, and others.
• Handle inquiries for the University Main Line and EMCC functions (Student Financial Services, Admissions, OGS).
• Direct callers to appropriate university offices with excellent service.

Skills

College students welcomed

Experience in higher education admin

Tools

Microsoft Office

Job description

ACL Digital seeks a collaborative call-center representative to serve as the main contact for families and students. This role supports the University Main Line and EMCC areas (Student Financial Services, Admissions, Office of Global Services) with a focus on superior customer service.

Training occurs in Dedham, MA, with a transition to remote work after the initial period. Prior call center or higher education experience is ideal, and reliable transportation is required for in-person training.