Student Accounts Supervisor - Collections & Billing

Old Dominion University; Norfolk, Northern (VA, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Old Dominion University in Norfolk, VA is seeking a staff member to supervise student account collections, third-party contracts, and billing functions, ensuring goals are met. You will work with collection agencies, oversee the billing process, and track receivables with strict adherence to applicable laws and university policies.

The role requires strong analytical, organizational, and communication skills, with experience supervising staff in a university financial office and knowledge of

Qualifications

• Experience supervising staff in collections or AR.
• Comprehensive experience in university financial office.
• Ability to analyze data and enforce policies.
• Familiarity with not-for-profit/government accounting preferred.

Responsibilities

• Supervise student account collections, third-party contracts, and billing.
• Collaborate with collection agencies and manage third-party billing.
• Track receivables and related metrics.
• Ensure compliance with laws, CAAP guidelines, and university policies.
• Provide staff training and identify process improvements.

Skills

FDCPA knowledge

FERPA knowledge

Accounts receivable

Microsoft Excel

Data analysis

Customer service

Tools

Banner

Financial systems

Microsoft Office

Job description

Old Dominion University in Norfolk, VA is seeking a staff member to supervise student account collections, third-party contracts, and billing functions, ensuring goals are met. You will work with collection agencies, oversee the billing process, and track receivables with strict adherence to applicable laws and university policies.

The role requires strong analytical, organizational, and communication skills, with experience supervising staff in a university financial office and knowledge of