Student Accounts Resolution Specialist

Covista; Lisle (IL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Paid vacation

Paid holidays

Job summary

Covista in Lisle, IL seeks a dedicated Student Accounts Collections specialist to support inactive student accounts and guide them toward payment plans. You will collaborate with academic partners and other departments to resolve issues and minimize delinquency.

The role emphasizes customer care, policy knowledge on Title IV and related procedures, and adherence to SOX controls. A team-focused, proactive attitude is essential.

Qualifications

• 1+ years' experience in consumer collections.
• Knowledgeable in collections regulations, laws and procedures.
• Excellent customer service, organizational, communication, and time management skills.
• Ability to work independently as well as part of a team.

Responsibilities

• Manage a portfolio of assigned student accounts, some may be complicated or unique, to ensure payment is received; this may include research, validating data and postings in student ledgers, and collaborating with other departments for accuracy.
• Collect payments on open receivable balances in a timely manner; this includes outbound calls, inbound calls, emails and Salesforce cases.
• Negotiate mutually acceptable payment plans with students according to policy.
• Aim to reduce delinquency across all assigned accounts to minimize bad debt.
• Meet and exceed department goals and activity metrics.
• Establish and maintain productive relationships with stakeholders and other departments to deliver optimal results.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Education

High School Diploma

Bachelor's Degree

Tools

Salesforce

Microsoft Office

Job description

Covista in Lisle, IL seeks a dedicated Student Accounts Collections specialist to support inactive student accounts and guide them toward payment plans. You will collaborate with academic partners and other departments to resolve issues and minimize delinquency.

The role emphasizes customer care, policy knowledge on Title IV and related procedures, and adherence to SOX controls. A team-focused, proactive attitude is essential.