Student Accounts Processing Specialist

Covista; Illinois; Hybrid; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401k with match

Paid vacation

Paid holidays

Job summary

Covista is America's largest healthcare educator, serving over 97,000 students and backed by a large alumni network. The role acts as a liaison between internal stakeholders and external agencies to manage non-TIV funding on student accounts, ensuring accurate processing of non-TIV aid and timely resolutions.

The position requires strong customer service, communication, and analytical skills, with a flexible remote environment and a hybrid schedule (four in-office days per week).

Qualifications

• Bachelor's degree preferred.
• Outstanding customer service skills with minimum 1 year of customer service experience preferred.
• Ability to work in a flexible remote environment.
• High level of interpersonal, communication, time management, and analytical skills.
• Demonstrate critical thinking ability.
• Knowledge of higher education, military regulation, and/or accounts receivable experience preferred.

Responsibilities

• Supports internal customers and external agencies with responsive and professional communication via email, phone, Salesforce, and web conferencing.
• Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student debt/balance concerns.
• Utilizes appropriate systems to process Direct Bill, VA and/or account receivable with accuracy.
• Posts and reviews payment records including EFT, check and credit transactions.
• Demonstrates understanding of compliance and regulations.
• Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization.
• Demonstrates Covista values while being open to feedback from mentor/supervisor.

Skills

Customer service

Communication

Analytical skills

Interpersonal skills

Teamwork

Problem solving

Education

Bachelor's Degree Preferred

Tools

Microsoft Office

Salesforce

Database software

Job description

Covista is America's largest healthcare educator, serving over 97,000 students and backed by a large alumni network. The role acts as a liaison between internal stakeholders and external agencies to manage non-TIV funding on student accounts, ensuring accurate processing of non-TIV aid and timely resolutions.

The position requires strong customer service, communication, and analytical skills, with a flexible remote environment and a hybrid schedule (four in-office days per week).