Remote Student Accounts & Payments Specialist

Covista; Lisle (IL); Hybrid; USD 24,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision, life and-disаb

401k + match

Paid vacation

Job summary

Covista, a U.S.-based education services organization with a hybrid in-office schedule, seeks a team member to manage non-TIV funding and student account resolutions. You will support internal clients and external agencies, ensuring accurate processing of Direct Bill, VA, and accounts receivable while maintaining compliance.

The role emphasizes customer service excellence, analytical problem-solving, and collaboration across departments.

Qualifications

• Bachelor's Degree preferred as stated.
• Outstanding customer service skills with at least 1 year of experience.
• Ability to work in a flexible remote environment.
• High level of interpersonal, communication, time management, and analytical skills.
• Demonstrate critical thinking ability.
• Knowledge of higher education, military regulation, and/or accounts receivable experience preferred.
• Ability to work independently as well as part of a team.
• PC skills in Microsoft Office, various web-based applications and database software.
• Excellent math and analytical skills.

Responsibilities

• Supports internal customers and external agencies with responsive and professional communication via email, phone, Salesforce, and web conferencing.
• Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student debt/balance concerns.
• Utilizes appropriate systems to process Direct Bill, VA and/or account receivable with accuracy.
• Posts and reviews payment records including EFT, check and credit transactions.
• Demonstrates understanding of compliance and regulations.
• Identifies opportunities and solutions that improve current methods and actively participates in organizational changes.
• Demonstrates Covista values while being open to feedback from mentor/supervisor.
• Completes trainings to maintain access for vendors, federal agencies, banking and loan systems.
• Collaborates with Covista functions to resolve student account concerns.
• Participates in team meetings and special projects; performs other duties as assigned.
• Performs regular reconciliation and follow-up to ensure accuracy and timely processing.
• Maintains service level agreements as determined by leadership.
• Maintains annual quality assurance accuracy rating of 95%+.
• Communicates effectively with colleagues and leadership.

Skills

Customer service

Communication

Time management

Analytical skills

Critical thinking

Teamwork

Remote work ability

Education

Bachelor's Degree Preferred

Tools

Microsoft Office

Database software

Web-based applications

Job description

Covista, a U.S.-based education services organization with a hybrid in-office schedule, seeks a team member to manage non-TIV funding and student account resolutions. You will support internal clients and external agencies, ensuring accurate processing of Direct Bill, VA, and accounts receivable while maintaining compliance.

The role emphasizes customer service excellence, analytical problem-solving, and collaboration across departments.