Remote Student Accounts Specialist

Chamberlain College of Nursing, LLC; Lisle (IL); Hybrid; USD 24,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

401k with 6% match

Paid vacation day

Job summary

Covista is seeking a detail-oriented professional to manage non-TIV funding for student accounts, acting as a liaison between internal stakeholders and external agencies. You will promote student success through accurate processing of non-TIV aid and provide support to internal customers and outside agencies.

This role emphasizes CARE values, collaboration across Covista functions, and adherence to military, finance, and higher education policies to resolve student account concerns.

Qualifications

• Bachelor's Degree Preferred
• Outstanding customer service skills with minimum 1 year of customer service experience preferred
• Ability to work in a flexible remote environment
• High level of interpersonal, communication, time management, and analytical skills
• Knowledge of higher education, military regulation, and/or accounts receivable experience preferred
• Excellent math and analytical skills

Responsibilities

• Supports internal customers and external agencies with responsive and professional communication via email, phone, Salesforce, and web conferencing.
• Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student debt/balance concerns.
• Utilizes appropriate systems to process Direct Bill, VA and/or account receivable with accuracy.
• Posts and reviews payment records including EFT, check and credit transactions.
• Demonstrates understanding of compliance and regulations.
• Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization.
• Demonstrates our Covista values while being open and responsive to constructive feedback from mentor/supervisor through the development process.
• Successfully completes various trainings to maintain access for vendors, federal agencies, banking and loan systems.
• Collaborates with various Covista functions, applying a strong knowledge of military, finance, and higher education policies to assist in the resolution of student account concerns.
• Actively participates in team meetings, special projects, and all other duties as assigned.
• Performs regular, proactive reconciliation and follow-up to ensure accuracy and timely processing.
• Maintains service level agreements as determined by leadership
• Maintains annual quality assurance accuracy rating of 95% and above
• Communicates effectively with colleagues and leadership
• Performs other duties as assigned
• Complies with all policies and standards

Skills

Customer service

Interpersonal skills

Analytical skills

Time management

Communication

Education

Bachelor's degree

Job description

Covista is seeking a detail-oriented professional to manage non-TIV funding for student accounts, acting as a liaison between internal stakeholders and external agencies. You will promote student success through accurate processing of non-TIV aid and provide support to internal customers and outside agencies.

This role emphasizes CARE values, collaboration across Covista functions, and adherence to military, finance, and higher education policies to resolve student account concerns.