Student Accounts Representative

Bard-College; Annandale-on-Hudson (NY); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Bard College seeks a Student Accounts Representative to join the Student Financial Services team on the Annandale campus in New York. This full-time, year-round role involves handling day-to-day student account tasks, communicating with students and families, and maintaining confidentiality in a fast-paced environment.

The position requires occasional weekend and evening availability, with benefits for full-time staff. Bard emphasizes diversity and inclusive practices across its campus network.

Qualifications

• Prior customer service experience preferred in higher education or similar environment.
• Strong verbal and written communication skills.
• Ability to handle confidential student information with discretion.
• Excellent organizational skills and attention to detail.

Responsibilities

• Assist with inquiries in person, by phone, and email regarding account balances and refunds.
• Process, review, and mail monthly billing statements.
• Review refund requests and assist with 1098-T tax form inquiries.

Skills

Customer service

Communication skills

Attention to detail

Handling confidential information

Tools

Ellucian Banner

Microsoft Office Suite

Google Workspace

Job description

Bard College seeks a Student Accounts Representative to join the Student Financial Services (SFS) department. The Student Accounts Representative is a full-time position responsible for the day-to-day student account functions and will report directly to the Director of Student Financial Services. The successful candidate will have a high level of professionalism and confidence in customer service and be able to handle confidential student information. It is critical that the individual in this role bring strong verbal and written communication skills and attention to detail. They must also have the ability to multi-task and prioritize duties in a fast-paced, ever-changing environment. The successful candidate will excel at working in an environment that is broadly diverse with regard to race, ethnicity, socioeconomic status, gender, nationality, sexual orientation, and religion.

This is a full-time, year-round, benefits-eligible position located on the Annandale campus of Bard College. The position requires availability to work occasional weekends and evenings, as needed.

About Bard

Bard College’s main campus is in Annandale-on-Hudson, N.Y., with 1,900 undergraduate students; the College also includes multiple graduate programs. The 1,000-acre campus sits along the Hudson River and offers the Fisher Performing Arts Center, and Hessel Museum of Art, and is the home of the Bard Prison Initiative, the largest college-degree-granting prison education program in the U.S. The Bard Network also includes several Bard High School Early Colleges across the country as well as international campuses and partnerships. Bard College is a private institution working in the public interest. Bard faculty and staff lead their students by example, building upon the existing network of boundary-breaking programs focused on rethinking who can and should be included in a liberal arts education.

Responsibilities

• Assist with inquiries in person, on the phone, and via email regarding current and delinquent student account balances, payment deadlines, status of refund checks, and other student account related inquiries Assist students and parents in making payments, setting up a payment plan, waiving optional charges, and adding money to their flex accounts
• Process, review, print and mail monthly billing statements
• Review refund requests
• Assist with 1098-T tax form inquires
• Assist with the daily processing of payments to students accounts via cash, check and wire transfers
• Maintain in-depth knowledge of the college's policies and procedures in regards to billing and refund policies, institutional and FERPA confidentiality regulations
• Maintain a general knowledge of Financial Aid information to assist students and families in a holistic way
• Serve as the back-up for other Student Financial Aid Services functions
• Protect the confidentiality of student records and files within Student Financial Services
• Apply College policies and procedures and federal and/or state laws and regulations regarding financial aid and cash management functions and confidentiality regulations as needed
• Other special projects and job-related duties as assigned

Qualifications

• Prior customer service experience required; higher education experience preferred
• Competency in Microsoft Office Suite and Google
• Knowledge of Ellucian Banner a plus
• Excellent verbal and written communication skills
• Organization, accuracy and keen attention to detail
• Ability to work with confidential information
• Must be able to work occasional weekends and evenings, as needed
• Must be able to occasionally lift 20 pounds

This salary range reflects the College's good faith and reasonable estimate of the compensation for the position at the time of the job posting. Salary decisions are dependent on several factors including but not limited to market and organizational considerations, experience, and qualifications of a selected candidate as well as internal and external equity.

Benefits Overview

We are pleased to offer our full-time employees an excellent benefit package which includes multiple health insurance options; TIAA retirement plans; generous vacation, sick, and personal time; and more. To learn more about employee benefits and eligibility at Bard College, please visit https://www.bard.edu/humanresources/benefits/ .

Bard College is an equal opportunity employer and we welcome applications from those who contribute to our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, mental, or physical disability, age, sexual orientation, gender identity, national origin, familial status, veteran status, or genetic information.

Bard is committed to providing access, equal opportunity, and reasonable accommodation for all individuals in employment practices, services, programs, and activities.