Student Accounts Specialist - Flexible Scheduling

Bard; City of Hudson (NY); Híbrido; USD 36 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Benefits package

Health insurance

Resumo da oferta

Bard College seeks a Student Accounts Representative to join the Student Financial Services (SFS) department on the Annandale campus. This full-time role handles day‑to‑day student account functions, requires strong communication, and maintains confidentiality in a fast-paced environment.

The position is on the Annandale campus, year‑round and benefits-eligible, with occasional weekends/evenings as needed. The successful candidate will assist with billing, refunds, 1098-T inquiries, and payments

Qualificações

• Prior customer service experience required; higher education experience preferred.
• Associate’s degree preferred.
• Proficiency in Microsoft Office Suite and Google.
• Knowledge of Ellucian Banner a plus.
• Excellent verbal and written communication skills.
• Strong organization, accuracy and attention to detail.
• Ability to handle confidential information.
• Occasional weekends/evenings work may be required.
• May lift up to 20 pounds.

Responsabilidades

• Assist with inquiries in person, on the phone, and via email regarding current and delinquent student account balances, payment deadlines, status of refund checks, and other student account inquiries.
• Process, review, print and mail monthly billing statements.
• Review refund requests.
• Assist with 1098-T tax form inquiries.
• Assist with daily processing of payments to student accounts via cash, check and wire transfers.
• Maintain knowledge of billing policies and FERPA confidentiality regulations.
• Maintain knowledge of Financial Aid information to assist students and families holistically.
• Serve as back-up for other Student Financial Aid Services functions.
• Protect the confidentiality of student records and files within Student Financial Services.
• Apply College policies and federal/state laws and regulations regarding financial aid and cash management functions as needed.
• Complete other special projects and duties as assigned.

Conhecimentos

Customer service

Higher education experience

Microsoft Office

Google Workspace

Verbal communication

Written communication

Attention to detail

Confidential information handling

Weekend availability

Lifting up to 20 pounds

Formação académica

Associate's degree

Ferramentas

Microsoft Office

Google Workspace

Ellucian Banner

Descrição da oferta de emprego

Bard College

Student Accounts Representative

Apply Here: https://apply.interfolio.com/192380

Bard College seeks a Student Accounts Representative to join the Student Financial Services (SFS) department. The Student Accounts Representative is a full-time position responsible for the day-to-day student account functions and will report directly to the Director of Student Financial Services. The successful candidate will have a high level of professionalism and confidence in customer service and be able to handle confidential student information. It is critical that the individual in this role bring strong verbal and written communication skills and attention to detail. They must also have the ability to multi-task and prioritize duties in a fast-paced, ever-changing environment. The successful candidate will excel at working in an environment that is broadly diverse with regard to race, ethnicity, socioeconomic status, gender, nationality, sexual orientation, and religion.

This is a full-time, year-round, benefits-eligible position located on the Annandale campus of Bard College. The position requires availability to work occasional weekends and evenings, as needed.

About Bard:
Bard College’s main campus is in Annandale-on-Hudson, N.Y., with 1,900 undergraduate students; the College also includes multiple graduate programs. The 1,000-acre campus sits along the Hudson River and offers the Fisher Performing Arts Center, and Hessel Museum of Art, and is the home of the Bard Prison Initiative, the largest college-degree-granting prison education program in the U.S. The Bard Network also includes several Bard High School Early Colleges across the country as well as international campuses and partnerships. Bard College is a private institution working in the public interest. Bard faculty and staff lead their students by example, building upon the existing network of boundary-breaking programs focused on rethinking who can and should be included in a liberal arts education.

Responsibilities:

• Assist with inquiries in person, on the phone, and via email regarding current and delinquent student account balances, payment deadlines, status of refund checks, and other student account related inquiries Assist students and parents in making payments, setting up a payment plan, waiving optional charges, and adding money to their flex accounts
• Process, review, print and mail monthly billing statements
• Review refund requests
• Assist with 1098-T tax form inquires
• Assist with the daily processing of payments to students accounts via cash, check and wire transfers
• Maintain in-depth knowledge of the college's policies and procedures in regards to billing and refund policies, institutional and FERPA confidentiality regulations
• Maintain a general knowledge of Financial Aid information to assist students and families in a holistic way
• Serve as the back-up for other Student Financial Aid Services functions
• Protect the confidentiality of student records and files within Student Financial Services
• Apply College policies and procedures and federal and/or state laws and regulations regarding financial aid and cash management functions and confidentiality regulations as needed
• Other special projects and job-related duties as assigned

Qualifications:

• Prior customer service experience required; higher education experience preferred
• Associate’s degree preferred
• Competency in Microsoft Office Suite and Google
• Knowledge of Ellucian Banner a plus
• Excellent verbal and written communication skills
• Organization, accuracy and keen attention to detail
• Ability to work with confidential information
• Must be able to work occasional weekends and evenings, as needed
• Must be able to occasionally lift 20 pounds

To Apply:
Please provide a cover letter, resume, and the contact information for three professional references to Interfolio by following this link: https://apply.interfolio.com/192380 .

Compensation: $26 - $28 per hour

This salary range reflects the College's good faith and reasonable estimate of the compensation for the position at the time of the job posting. Salary decisions are dependent on several factors including but not limited to market and organizational considerations, experience, and qualifications of a selected candidate as well as internal and external equity.

Benefits Overview:
We are pleased to offer our full-time employees an excellent benefit package which includes multiple health insurance options; TIAA retirement plans; generous vacation, sick, and personal time; and more. To learn more about employee benefits and eligibility at Bard College, please visit https://www.bard.edu/humanresources/benefits/ .

Equal Employment Opportunity Statement:
Bard is an equal-opportunity employer, and we welcome applications from those who contribute to our diversity. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, mental, or physical disability, age, sexual orientation, gender identity, national origin, familial status, veteran status, or genetic information.

Bard is committed to providing access, equal opportunity, and reasonable accommodation for all individuals in employment practices, services, programs, and activities.

AA/EOE

Bard College Office of Human Resources
Mailing Address: PO Box 5000, (Street Address: 30 Campus Road)
Annandale-on-Hudson, NY 12504-5000
Phone: [phone] or Fax: [phone]
Email: [e-mail]

We are open Monday through Friday, 9am - 5pm