Student Accounts & Payments Specialist

Ivy Tech Community College; Indianapolis (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Tuition Assistance

Flexible Work Arrangements

Job summary

Ivy Tech Community College Marion Campus is seeking a Student Account Specialist to provide frontline customer service, manage student accounts, and process payments. You will handle inquiries, explain charges, and support payment plans in a fast-paced bursar office.

Responsibilities include cash handling, reconciling daily activity, and coordinating with Financial Aid and Registrar to ensure accurate records and timely processing of transactions.

Qualifications

• High school diploma or equivalent.
• Demonstrated customer service experience with strong verbal and written communication.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• Ability to work independently while contributing effectively as a member of a team.

Responsibilities

• Serve as the primary contact for student account inquiries through phone, email, and in-person interactions.
• Explain tuition and fee charges, billing statements, and the impact of financial aid on accounts.
• Process payments and refunds, manage payment plans, and handle online account management.
• Assist with cash handling, reconciliations, and daily deposits using college systems.
• Support audits and compliance with FERPA and institutional policies.
• Collaborate with Financial Aid, Registrar, and Finance to resolve student account questions.

Skills

Customer service

Verbal communication

Written communication

Confidentiality

Organizational skills

Time management

Independent work

Team player

Education

High school diploma

Associate degree preferred

Tools

Touchnet

BankMobile

Clover

Banner/Workday

Job description

Ivy Tech Community College Marion Campus is seeking a Student Account Specialist to provide frontline customer service, manage student accounts, and process payments. You will handle inquiries, explain charges, and support payment plans in a fast-paced bursar office.

Responsibilities include cash handling, reconciling daily activity, and coordinating with Financial Aid and Registrar to ensure accurate records and timely processing of transactions.