Customer Relations Coordinator Accounts Receivable

Genuine Parts; Duluth (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Genuine Parts is seeking a Customer Relations Coordinator to manage an advanced collections portfolio and cultivate productive relationships with internal teams and customers. The role focuses on mitigating delinquency while supporting audit documentation and process improvements.

Responsibilities include proactive communications, dispute resolution, account reconciliation, and cross-functional collaboration with AP/AR teams.

Qualifications

• 3+ years' collections or accounts receivable experience.
• Excellent communication and relationship building at all leadership levels.
• Thrives in fast-paced environments with high-quality customer support.
• Excellent PC skills and meticulous data entry and reconciliation.
• Strong knowledge of Excel (VLOOKUPs, formulas).
• PeopleSoft experience preferred.
• Ability to manage multiple tasks concurrently.
• Strong organizational, conflict resolution, and leadership skills.

Responsibilities

• Collections Management: manage proactive communications to secure receivables.
• Dispute Resolution: research and resolve customer disputes and escalations.
• Customer Account Reconciliation: review and reconcile accounts and write-offs.
• Reporting: generate aging reports and track past due metrics.
• Training Support: assist training for new hires and skill development.
• Cross-Functional Support: collaborate with AP/AR teams to accelerate collections.
• Audit Support: provide documentation for internal/external audits.
• Ad hoc projects as assigned by management.

Skills

Collections

Accounts receivable

Excel

Communication

Leadership

Education

Bachelor's degree

Tools

Excel

PeopleSoft

Job description

Customer Relations Coordinator

The Customer Relations Coordinator manages an advanced collections portfolio, focusing on mitigating delinquency while cultivating collaborative, productive relationships with both internal and external stakeholders.

Responsibilities

• Collections Management: Manage proactive customer collections communications, leveraging phone and email touchpoints to secure outstanding receivables efficiently. Facilitate collaborative, monthly strategic account reviews across internal sales and store teams to maximize recovery performance on critical outstanding balances.
• Dispute Resolution: Research and resolve customer disputes and escalations.
• Customer Account Reconciliation: Review and reconcile customer accounts while submitting account adjustments and small balance write off requests.
• Reporting: Generate aging reports and track past due metrics for internal finance, sales, and management teams.
• Training Support: Support foundational training for new hires and advanced skill development for existing team members.
• Cross-Functional Support: Collaborate with key AP/AR teams as needed to accelerate the collections process.
• Support internal and external audits by providing requested accounts receivable documentation.
• Perform other duties and ad hoc special projects as assigned by management.

Experience

• 3+ years' collections or accounts receivable experience.
• Excellent communication and relationship building skills with all levels of leadership.
• Thrives in demanding, fast-paced environments, consistently providing high-quality customer support and resolving complex inquiries efficiently.
• Excellent PC skills and meticulous attention to detail in data entry, documentation and reconciliations.
• Strong working knowledge of Excel (vlookups, formulas, etc.).
• PeopleSoft experience preferred.
• Ability to manage multiple tasks concurrently.
• Strong organizational, conflict resolution, and leadership skills.
• Results driven; self-motivated.

Education

• Bachelor's degree preferred

Physical Requirements

• Sit, stand, walk and stoop for a prolonged period
• Talk, hear, and use hands to finger and handle controls and office equipment
• Frequently required to reach with hands and arms