Accounts Receivable and Collections Representative

Shorr Packaging Corp.; United States; Hybrid; USD 42,000 - 65,000; Full time

Job summary

Shorr Packaging Corp. is seeking an Accounts Receivable Representative to manage a portfolio of customer accounts, focusing on collections, account reconciliation, and timely payment recovery.

The role monitors outstanding balances, billing activity, and unapplied cash, following up on past due invoices and resolving payment discrepancies. Responsibilities extend to billing, cash application, and advising on customer credit decisions.

Qualifications

• Minimum of 3 years of accounts receivable experience with a strong focus on collections and reconciliation.
• Proficient in MS Office (Outlook, Word, Excel) for daily AR tasks.
• Experience with billing, unapplied cash, and credit support is preferred.

Responsibilities

• Review and monitor assigned accounts for collection efforts.
• Collect customer payments in accordance with payment terms.
• Provide timely follow-up on payment arrangements.
• Review, report and place collection calls on delinquent accounts.
• Correspond with customers through calls, mail and email to encourage payment.
• Research invoice short-payments and deductions with internal teams for resolution.
• Identify issues attributing to delinquency and discuss with management.
• Record customer payments to appropriate accounts.
• Assist with setup of new customer accounts.
• Other duties may be assigned.

Skills

Accounts receivable

Collections

Account reconciliation

Customer account management

Education

High School Degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Accounts Receivable Representative is responsible for managing an assigned portfolio of customer accounts with a focus on collections, account reconciliation, and timely payment recovery. This role monitors outstanding balances, billing activity, and unapplied cash; follows up on past due invoices; resolves payment discrepancies; and partners with customers and internal teams to reduce delinquency and maintain positive relationships. Additional responsibilities include billing, unapplied cash and credit application and credit support.

Responsibilities will expand to billing, cash application, and consultation on customer credit decisions.

Responsibilities

• Review and monitor existing assigned accounts for collection efforts.
• Collect customer payments in accordance with payment terms.
• Provide timely follow-up on payment arrangements.
• Review, report and place collection calls on delinquent accounts.
• Correspond with customers through calls, mail and email as necessary to encourage payment of delinquent accounts and for other customer account maintenance needs.
• Research customer claims for invoice short-payment and deductions and assist with resolution in coordination with internal customer service teams.
• Identify issues attributing to account delinquency and discuss them with management.
• Answer accounts receivable inquiries and follow-up as necessary.
• Effectively and clearly communicate verbally and in writing with both internal customer service and sales teams and external customer contacts regarding status of customer accounts.
• Record customer payments by recording cash, checks and credit card transactions to appropriate accounts.
• Monitor existing customer accounts and pending orders for credit worthiness.
• Assist with the setup of new customer accounts
• Other duties may be assigned.

Requirements

• High School Degree or equivalent required
• Minimum of 3 years of Accounts Receivable experience with a strong focus on collections, account reconciliation, and customer account management required.
• Microsoft Office with emphasis on Outlook, Word, and Excel required