Student Accounts & Banner Specialist

University of South Florida; Tampa (FL); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Retirement plan

Tuition programs

Generous leave

Employee perks and discounts

Job summary

University of South Florida seeks a customer-focused specialist to assist students and families with account inquiries using the Banner system. You will reconcile Florida Prepaid and third-party billing contracts and provide back-up support to the Third Party Billing unit.

Work involves in-person, email, and phone support, ensuring accurate documentation and processing of required forms for appeals. A High School diploma with three years of fiscal support experience is required.

Qualifications

• High School diploma or equivalent with three years of work experience in positions with fiscal support duties.
• Degree Equivalency Clause: Four years of direct experience for a bachelor’s degree.

Responsibilities

• Provide high level customer service to students, families, and the university community in person, email or telephone.
• Administer the Florida Prepaid program by providing customer service and support to students and families; preparing, processing, and reconciling invoices; identifying outstanding payments; requesting payment postings; and reconciling payments received from the program.
• Perform term reconciliations for third party billing contracts.
• Provide back-up assistance to the Third Party Billing unit as needed.

Skills

Customer service

Communication

Banner system

Tools

Banner system

Job description

University of South Florida seeks a customer-focused specialist to assist students and families with account inquiries using the Banner system. You will reconcile Florida Prepaid and third-party billing contracts and provide back-up support to the Third Party Billing unit.

Work involves in-person, email, and phone support, ensuring accurate documentation and processing of required forms for appeals. A High School diploma with three years of fiscal support experience is required.