Student Admissions & Operations Assistant

usf.edu; Tampa (FL); On-site; USD 19,000 - 22,000; Full time

Job summary

The University of South Florida in Tampa is seeking a Customer Care Team member to support front desk, call center, and campus-wide recruitment efforts.

You will help prospective students and families navigate the application process, perform document handling, mailings, and routine administrative tasks, with a Monday–Friday 8:00am–5:00pm schedule.

This role emphasizes strong customer service, organization, and the ability to lift up to 25 pounds as part of general office duties.

Qualifications

• Candidate must demonstrate general office skills.
• Must be able to lift at least 25 pounds.

Responsibilities

• Aid in the staffing of the Customer Care Team front desk or Call Center. Provide an excellent level of customer service while maintaining a professional interaction.
• Assist the Domestic recruitment teams. Interact with Admission recruiter/advisors and their respective student prospect/applicants.
• Explain and aid students and parents in the various parts of the application process and steps to become an enrolled student.
• Make outgoing calls to prospective, applied and admitted students who have expressed an interest in attending USF.
• Assist Data Management team with document management. Scan, image, and verify application materials received.
• Assist Mail Center team with mailing information to new as well as prospective students. Prepare information packets, fold letters, stuff envelopes, make photocopies, deliver and pack boxes and maintain a log of all materials sent.
• Perform other duties and special projects as assigned by office staff.
• Position details: Work schedule - Monday to Friday 8:00am-5:00pm and potential additional daytime hours

Skills

Customer service

Office skills

Communication

Job description

The University of South Florida in Tampa is seeking a Customer Care Team member to support front desk, call center, and campus-wide recruitment efforts.

You will help prospective students and families navigate the application process, perform document handling, mailings, and routine administrative tasks, with a Monday–Friday 8:00am–5:00pm schedule.

This role emphasizes strong customer service, organization, and the ability to lift up to 25 pounds as part of general office duties.