Student Account Specialist I

University of Florida; Gainesville (FL); On-site; USD 42,000 - 48,000; Full time

Job summary

The University of Florida in Gainesville is seeking a Student Account Specialist I to join the Third-Party Contracts Team. You will process contracts and transactions for students and sponsors, apply contracts to accounts, and handle invoicing and sponsor payments, ensuring accurate refunds as needed.

The role emphasizes strong communication and coordination with students and sponsors to resolve issues promptly and deliver outstanding service.

Qualifications

• A bachelor's degree or equivalent education/experience.
• Experience with Microsoft Office, including Excel and Word.

Responsibilities

• Coordinate documentation requirements from students and sponsors.
• Apply contracts to student and sponsor accounts.
• Invoice sponsors and apply sponsor payments.
• Refund overpayments and resolve related issues.
• Deliver excellent customer service and ensure timely issue resolution.

Skills

Planning

Coordination

Communication

Teamwork

Problem-solving

Prioritization

Data analysis

Education

Bachelor's degree

Tools

Excel

Word

Microsoft Office

Job description

Classification Minimum Requirements

A bachelor's degree, or an equivalent combination of education and experience.

Classification Title

Student Account Specialist I

Classification Minimum Requirements

A bachelor's degree, or an equivalent combination of education and experience.

Job Description

This position within the University Bursar’s Office, is part of the Third-Party Contracts team. The Third-Party Contracts team coordinates and processes student and sponsor contracts/transactions, including Florida Prepaid and Veteran benefits to student accounts. This position assists with the day-to-day operations of the Third-Party Contracts Team, including coordinating documentation requirements from students and sponsors, applying contracts to the student and sponsor accounts, invoicing sponsors, applying payments from sponsors and refunding overpayments. The incumbent in the position will deliver excellent customer service to students and ensure the timely resolution of issues.

Expected Salary

$21.50 per hour

Preferred

• Ability to plan, organize and coordinate files, records, and work assignments.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to work independently and as a team.
• Ability to utilize problem-solving techniques.
• Experience in Microsoft Office, including Excel and Word.
• Ability to determine work priorities, assign work and ensure proper completion of work assignments.
• Ability to analyze and interpret accounting data

Health Assessment Required:

No