Student Account Services Specialist

OSU Oregon State University; Corvallis (OR); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, Vision

OSU premium coverage 95%

Retirement savings

Paid leave

Tuition reduction

Employee assistance program

Lifestyle benefits

Job summary

Oregon State University is seeking a part-time Student Account Services assistant to provide front-line customer service to students and the public at the window and over the phone. You will assist with drafting emails, uploading documents into OnBase, processing payments and supporting the Student Account Services staff.

Typical schedule is up to 24 hours per week, Monday–Friday, 8:30 am–4:30 pm, with occasional standing at a workstation in a busy office.

Qualifications

• Must be academically enrolled in a college or university and pursuing a program.
• Must meet academic standing requirements; students on academic suspension are not eligible.
• Required six months of office or customer service experience.

Responsibilities

• In person customer service at the student account window.
• Drafting email responses to inquiries.
• Inbound phone support for students and non-students.
• Uploading documents into OnBase.
• Returned mail processing and external scholarship processing.
• Accepting credit card payments over the phone for non-registered students.

Skills

Customer service

Phone skills

Data entry

Multitasking

Education

High school student

Undergraduate student

Graduate student

Tools

OnBase

Microsoft Office

Job description

Oregon State University is seeking a part-time Student Account Services assistant to provide front-line customer service to students and the public at the window and over the phone. You will assist with drafting emails, uploading documents into OnBase, processing payments and supporting the Student Account Services staff.

Typical schedule is up to 24 hours per week, Monday–Friday, 8:30 am–4:30 pm, with occasional standing at a workstation in a busy office.