Student Accounts Assistant

OSU Oregon State University; Corvallis (OR); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, Vision

OSU premium coverage 95%

Retirement savings

Paid leave

Tuition reduction

Employee assistance program

Lifestyle benefits

Job summary

Oregon State University is seeking a part-time Student Account Services assistant to provide front-line customer service to students and the public at the window and over the phone. You will assist with drafting emails, uploading documents into OnBase, processing payments and supporting the Student Account Services staff.

Typical schedule is up to 24 hours per week, Monday–Friday, 8:30 am–4:30 pm, with occasional standing at a workstation in a busy office.

Qualifications

• Must be academically enrolled in a college or university and pursuing a program.
• Must meet academic standing requirements; students on academic suspension are not eligible.
• Required six months of office or customer service experience.

Responsibilities

• In person customer service at the student account window.
• Drafting email responses to inquiries.
• Inbound phone support for students and non-students.
• Uploading documents into OnBase.
• Returned mail processing and external scholarship processing.
• Accepting credit card payments over the phone for non-registered students.

Skills

Customer service

Phone skills

Data entry

Multitasking

Education

High school student

Undergraduate student

Graduate student

Tools

OnBase

Microsoft Office

Job description

Department: Student Account Services

Job Description

This recruitment will be used to fill one part-time (a maximum of 24 hours per week) Student Account Services position for the Division of Finance and Admin at Oregon State University (OSU).

Student will provide great customer service to students and non students in person at the window and on the phone. Student employees assist in drafting email responses, uploading documents into OnBase, processing payments and assisting the Student Account Services staff.

Typically up to 20 hours per week, M-F, between the hours of 830am – 430pm.

Extended periods sitting/standing at a workstation in Student Accounts, which is a limited access area in the Business Affairs department.

Position Duties

• In person customer service to both students and non-students at the student account window
• Drafting email responses to student account services email inquiries
• Inbound phone call customer service for both students and non-students
• Uploading documents into OnBase
• Returned mail processing
• External scholarship processing
• Taking credit card payments over the phone for non-registered students and non-students

Transferable Skill Development

OSU is committed to ensuring students are prepared for success after graduation through intentional skill development as student employees. The competencies students develop while working at OSU are defined by the National Association of Colleges and Employers (NACE) as the essential skills employers seek in their hires. In this position, students learn and build vital career-readiness skills in the primary areas below: Communication, Teamwork, Professionalism.

Qualifications

• Full Employment Eligibility Requirements can be found here: https://hr.oregonstate.edu/student-employment-manual/500-employment-eligibility-requirements
• Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study
• Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment
• Must meet the applicable minimal enrollment standard
• High School student: Regularly enrolled in a high school or participating in a home-schooling program
• Undergraduate and post-baccalaureate student: 6 credit hours per term
• Undergraduate international student: 12 credit hours per term*
• Graduate student officially admitted to Graduate School: 5 credit hours per term
• Graduate international student officially admitted to Graduate School: 9 credit hours per term*
• *International students may be allowed to carry fewer hours than specified above and still be considered “full-time” by the United States Citizenship and Immigration Services (USCIS). A reduced course load is approved by the Office of International Services (OIS), and must be provided to the Student Employment Center.
• Required Six months experience in an office setting or customer service role
• Able to answer a multi-line phone, and direct incoming calls to appropriate department
• This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a Criminal History Check and be determined to be position qualified as per OSU Standard 576-055-0000 et seq.
• Incumbents are required to self-report convictions and those in Youth Programs may have additional Criminal History Checks every 2 years.

Preferred

• Proficient with Microsoft Office applications.
• Ability to complete accurate data entry.
• Ability to multi-task and also concentrate on detailed projects with multiple interruptions.
• Ability to deliver quality customer service.

Working Conditions/Schedule

• Typically up to 24 hours per week, M-F, between the hours of 830am – 430pm.
• Extended periods sitting/standing at a workstation in Student Accounts, which is a limited access area in the Business Affairs department.

Salary Range

15.75/hour

Anticipated Start Date

2026-09-10

Locations

• Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.
• Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns.
• Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country.
• Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Benefits

• Medical, Dental, Vision and Basic Life.
• OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, a Family Resource Center, Affinity Groups and an Employee Assistance Program.
• Optional lifestyle benefits such as pet, accident, and critical care insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Equal Opportunity & Diversity

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or c) consistent with the contractor’s legal duty to furnish information.

At Oregon State University, no qualified person shall, solely by reason of disability, be denied access to, participation in, or the benefits of, any program or activity operated by the University.

If requested, OSU will provide reasonable accommodation to applicants in order to provide access to the application, interviewing and selection process.

You are not required to note the presence of a disability on your application to receive an accommodation.

Please request any reasonable accommodations for disability as early as possible in the application and search process.

Requests may be directed to the hiring unit, or to the Office of Equal Opportunity and Access at [phone].

See Request an Accommodation Procedures for the OSU policy.

Oregon State University, in compliance with state and federal laws and regulations, including Title IX and its regulations, does not unlawfully discriminate and prohibits discrimination in any education program or activity that it operates, including in academic admissions and employment.

The university prohibits unlawful discrimination on the basis of age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin (including ancestry and ethnicity), citizenship, marital or family status, pregnancy or related conditions, disability, genetic information, protected veteran status / service in the uniformed service, or any other status protected by law or OSU policy.

Inquiries about Title IX may be referred to OSU’s Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights (link to https://ocrcas.ed.gov/contact-ocr), or both.

OSU’s Title IX Coordinator is the Executive Director of the Office of Equal Opportunity and Access (EOA).

For information on OSU’s nondiscrimination policy and procedures, including how to report information about conduct that may constitute discrimination or make a complaint of sex discrimination under Title IX, contact EOA by phone: [phone], email: [e-mail], mail/location: 330 Snell Hall, Corvallis OR 97331, or visit EOA’s website: eoa.oregonstate.edu.

Legal Policies

Know Your Rights Oregon Family Leave Act: Department of Labor Family and Medical Leave Act: