Student Account Representative
University Of The, Inc.arnate Word
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Benefits offered by this job
Job summary
University of the Incarnate Word is seeking a Student Account Representative to serve as the primary contact for students and parents on finances, billing, and payment options. The SAR will work with the Business Office team to deliver excellent service under the Director of the Business Office.
UIW offers comprehensive benefits for full-time staff, including medical, dental, vision, and retirement plans, with tuition benefits and various discounts.
Qualifications
- Detail-oriented
- Cash handling techniques
- Effective written and verbal communication
- Multi-tasking in a fast-paced environment
- Ability to work with students, staff, and the public
- Proficiency in Microsoft Office applications
- Respect for diverse communities and campus policies
Responsibilities
- Process incoming postal mail promptly.
- Follow up on unsettled petty cash and gift card requests.
- Notify individuals about NSF payments from banks.
- Post incidental fines/fees (Library, housing, etc.).
- Bill third party vendors (Veterans Affairs, 529 Plans, Military TA).
- Ensure timely payment; initiate collection for past-due bills.
- Provide information on billing, tuition options, parking, holds, and financial aid.
- Coordinate with Registrar, Financial Aid, and other departments on holds and refunds.
Skills
Education
Tools
Job description
N/A.
Position Title Student Account Representative
University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.
The Student Account Representative ( SAR ) is responsible for serving as the primary point of contact to students and parents in the areas of student finances, billing, and payment options. This position is part of an outstanding team responsible for providing excellent service on behalf of the Business Office. The Student Account Representative reports to Director of Business Office.
UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents. Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.
Description of Job Duties
- Process incoming postal mail in a timely manner.
- Follow up on unsettled petty cash and gift card requests.
- Send notifications to individuals regarding payments returned unpaid ( NSF ) from bank.
- Post incidental fines/fees (Library, housing, etc.).
Job Duty Name
Description of Job Duties
- Bill third party vendors (Dept. of Veteran Affairs, 529 Plans, Military Tuition Assistance).
- Ensure that all billing is paid timely and initiate collection process (written, verbal) on those bills that are past due.
Job Duty Name
Description of Job Duties
- Provide information on billing, tuition payment options, parking, holds on registration and financial aid.
- Interact with other departments (Registrar, Student Success, Financial Aid, Comptroller’s Office, Admissions, Residence Life) regarding student accounts/disputes, collection of past due accounts, registration/transcript holds, Title IV refunds, housing deposits, insurance waivers and parking decals.
- Provide service to faculty and staff in the areas of parking, petty cash and departmental deposits.
Job Duty Name
Description of Job Duties
- Assists Collector with the internal collections by communicating to student/parent of payment options.
- Assist with setting up payment arrangements and the restrictions of the Business Office holds that pertain to registration, transcripts and/or diplomas.
- Perform other duties as assigned.
- Detail-oriented.
- Cash handling techniques.
- Effective and clear communication, both verbally and in writing.
- Multi-tasking skills in a fast-paced, ever-changing environment.
- Ability to establish and maintain effective working relationships with students, co-workers, management, and the general public.
- Skills in operating Microsoft Office (Word, Excel, PowerPoint) applications.
- Ability to work effectively with individuals from diverse communities and cultures.
- Employee shall adhere to all applicable rules and regulations of the University, the Conference, and the NCAA .
High School Diploma or its equivalent
- Two (2) years of customer service experience. Note that additional education will be considered for experience on a year for year basis.
- Six (6) months of cash handling experience.
- Experience in a higher education environment.
- Some college hours.
None specified.
Typical Monday through Friday 8:00am to 5:00pm with occasional extended hours/weekends to meet departmental needs.
None specified.
Full Time
12/01/2026
Director of Business Office
$37,800-$40,100 Annualized ($18.17-$19.28 per hour)
N/A.
UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).
This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.
- Resume
- Cover Letter/Letter of Application
- Other Document
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- UIW Website
- HigherEdJobs.com
- Indeed
- WorkplaceDiversity.com
- HispanicDiversity.com
- BlackJobCenter.com
- WomensJobCenter.com
- VeteransConnect.com
- Personal Referral
- Employee Referral
- Other
- If you selected other, please tell us where?
(Open Ended Question)
- * What is your highest level of education achieved?
- Less than High School Education or GED equivalent
- High School Education or GED equivalent
- Some college
- Associate's Degree
- Bachelor's Degree or above
- * This position requires 2 years of customer service experience. Note that additional education above high school graduate/GED will be considered for experience on a year for year basis. Do you have at least one of the following?
- No
- Yes, 2 years of customer service experience
- Yes, 30 college hours + 1 year of customer service experience
- Yes, 60 college hours, no customer service experience required
- * How many years of experience do you have in cash handling?
- Less than 6 months
- 6 months
- 1 year
- 2 years
- 3 years
- 4 years
- 5 or more years
- * Describe a difficult customer service experience you have encountered. What were the circumstances and how did you address the situation?
(Open Ended Question)
- * List the Microsoft Office products in which you are proficient.
(Open Ended Question)
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