Strategic Operations Senior Associate (Hybrid/Remote)

Relativity; Indiana (PA); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity seeks a Senior Strategy & Business Operations Associate to join the Success Operations team. You will partner with Relativity Success leadership, turning ground intelligence and operational data into an actionable operating picture to prioritize work, allocate people, and improve AI and technology initiatives.

You will act as a strategic thought partner and hands-on operator, balancing relationship-building with rigorous analytics and driving decisions that advance department goals

Qualifications

• 3–5 years in strategy, ops, consulting, or customer success operations.
• Balance relationship-building and analytical rigour with senior leaders.
• Track record owning decisions in ambiguous, fast-moving situations.
• Capable of standing up new processes or capabilities where none existed.
• Strong executive communication across written, verbal, and visuals.
• Bonus: SaaS, legal tech, or AI adoption experience.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting planning, alignment, and execution.
• Partner with teams across Relativity Success to translate on-ground intel into priorities and reporting.
• Support prioritization for cross-team work, assess dependencies, surface conflicts, and sequence decisions.
• Stay close to in-flight work to ensure a complete picture in prioritization and reporting.
• Recommend action, surface cross-team dependencies, risks, and AI maturity with proposed actions.
• Contribute to executive reporting and annual planning with current intelligence on adoption and dynamics.

Skills

Business Operations

Change Management

Consulting

Cross-Functional Teamwork

Operational Excellence

Process Improvements

Project Management

Risk Management

Strategic Planning

Strategy Development

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity seeks a Senior Strategy & Business Operations Associate to join the Success Operations team. You will partner with Relativity Success leadership, turning ground intelligence and operational data into an actionable operating picture to prioritize work, allocate people, and improve AI and technology initiatives.

You will act as a strategic thought partner and hands-on operator, balancing relationship-building with rigorous analytics and driving decisions that advance department goals