Strategy & Ops Manager: New Subscription Benefits

Deliveroo; London (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Deliveroo is seeking a Strategy & Operations Manager to own the strategy and execution for new benefits within Subscription. This hybrid role blends strategy, build, and run work to define what to launch and ensure it ships with measurable impact.

You will build business cases, prioritise a pipeline, and partner with Product, Engineering, Design, Data Science, Marketing, and Finance to move ideas from concept to launch.

Qualifications

• 5+ years of experience in strategy & operations, strategy consulting, or business operations.
• Commercial acumen: strong understanding of marketplace dynamics and subscriber value.
• Analytical rigor: interpreting data and experiment results to make a clear business call.
• Bias for action and ownership: drive execution personally and provide clarity.
• Cross-functional influence: align senior stakeholders across functions in a fast-moving environment.
• Excellent written and verbal communication.

Responsibilities

• Own the strategy and roadmap for new benefits within Subscription - build the analysis, the business case, and the plan, and drive it through to execution.
• Cross-functional delivery - partner with Product, Engineering, Design, Data Science, Marketing, and Finance to take ideas from concept to launch.
• Build and prioritise the benefit pipeline - evaluate ideas, size impact and cost, decide what's worth building next.
• Track ongoing performance - monitor impact on acquisition, retention, frequency, and satisfaction against cost to serve.
• Scale what works - move benefits from pilots to steady-state features with defined operating model and cadence.
• Communicate to senior stakeholders - write strategy documents and present recommendations and results.

Skills

Strategy

Operations

Cross-functional influence

Analytical rigor

Communication

Job description

Deliveroo is seeking a Strategy & Operations Manager to own the strategy and execution for new benefits within Subscription. This hybrid role blends strategy, build, and run work to define what to launch and ensure it ships with measurable impact.

You will build business cases, prioritise a pipeline, and partner with Product, Engineering, Design, Data Science, Marketing, and Finance to move ideas from concept to launch.