Strategy & Operations Lead for Scalable Legal Tech

Finch; New York (NY); On-site; USD 100,000 - 170,000; Full time

Job summary

Finch is seeking a Strategy & Operations professional to bridge strategy and execution, improve business workflows, and build scalable operating systems for our high-volume consumer-law operations in the United States. You’ll work with Product, Engineering, Growth, and Legal Ops to implement better processes that enhance client experiences and firm outcomes.

The role emphasizes turning ambiguous problems into practical, measurable improvements, owning initiatives, and delivering cross‑functional

Qualifications

• Demonstrated problem-solving in consulting, BizOps, or strategy roles.
• Experience designing scalable processes and standards.
• Strong analytical and structured thinking for workflow improvement.
• Ability to balance strategic direction with hands-on execution.

Responsibilities

• Analyze workflows and operational patterns to identify bottlenecks, gaps, and opportunities for improvement across the business.
• Design scalable processes, playbooks, and standards that clarify ownership, improve consistency, and support more predictable case outcomes.
• Define interfaces and communication models that help firms assign work, clients understand what is happening, and internal teams execute effectively.
• Partner with Product & Engineering to translate operational needs into tools, automations, and app experiences that support high‑quality execution.
• Develop metrics and visibility into performance so teams can spot operational risks, understand what is working, and measure progress.
• Lead experiments and cross‑functional implementation, moving from a proposed solution to a working process that people can use.
• Test and refine those systems as case volumes grow, firm needs evolve, and new product capabilities come online, helping Finch scale without losing the human touch firms and clients depend on.

Skills

Problem solving

Operations

Strategy

Analytical thinking

Cross-functional collaboration

Job description

Finch is seeking a Strategy & Operations professional to bridge strategy and execution, improve business workflows, and build scalable operating systems for our high-volume consumer-law operations in the United States. You’ll work with Product, Engineering, Growth, and Legal Ops to implement better processes that enhance client experiences and firm outcomes.

The role emphasizes turning ambiguous problems into practical, measurable improvements, owning initiatives, and delivering cross‑functional