Operations & Strategy Lead for AI-Powered Legal Services

Finch; New York (NY); On-site; USD 110,000 - 180,000; Full time

Job summary

Finch in New York is seeking a hands-on operator to own the demand quality and delivery system, reducing rework and increasing throughput while embedding each law firm’s requirements into how work is done. You will read letters, investigate errors, build workflows with engineering, and ship improvements weekly, with clear checks and data-driven adoption.

This role emphasizes fast learning, high ownership, and clear customer communications across teams, with a path to impact expansion of

Qualifications

• Experience owning a business metric and improving it in operations, strategy, or similar.
• Evidence of building and shipping a tool, workflow, or automation that people actually use.
• Responsibility for the quality of a high-volume output where errors have meaningful consequences.
• Ability to pull and check data, diagnose a problem, and measure fixes.

Responsibilities

• Establish a clear view of letters requested, delivered, completed on time, and returned for changes.
• Read real letters, question assumptions, and investigate errors to identify the underlying causes of rework.
• Create one source of truth for customer requirements, identify where the system falls short, and close those gaps.
• Build practical workflows, tools, or automations yourself and scope larger changes with engineering. Ship improvements each week, using automation where it helps and clear checks where judgment is essential.
• Build quality controls, backup coverage, and repeatable workflows. Own adoption and measure the results so quality holds as volume grows without depending on you.
• Turn customer feedback into actionable requirements and communicate clearly about what has changed.
• Own the demands roadmap and explore opportunities to improve litigation handoffs or adjacent services.

Skills

Ownership

Workflow shipping

Data analysis

Cross-functional comms

Attention to detail

Customer communication

Tools

Engineering collaboration

Job description

Finch in New York is seeking a hands-on operator to own the demand quality and delivery system, reducing rework and increasing throughput while embedding each law firm’s requirements into how work is done. You will read letters, investigate errors, build workflows with engineering, and ship improvements weekly, with clear checks and data-driven adoption.

This role emphasizes fast learning, high ownership, and clear customer communications across teams, with a path to impact expansion of