Senior Paralegal & Legal Operations Lead

Finch; United States; Remote; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401(k) plan

Snacks, drinks, team meals

Job summary

Finch is seeking a Lead Paralegal to own attorney relationships, client communications, and the smooth progression of cases from sign-up to resolution. You will be the primary contact for firms and clients, coordinating with the Legal Operations team to keep cases moving efficiently while ensuring an exceptional client experience.

You will provide regular updates, anticipate bottlenecks, and ensure attorneys always have case information at their fingertips.

Qualifications

• Have 10+ years of paralegal experience, ideally in personal injury or high-volume plaintiff work.
• Are bilingual in Spanish and English (preferred).
• Are highly organized, detail-oriented, and proactive in communication.
• Can build trust quickly with attorneys and clients alike.
• Understand the importance of both client experience and case velocity.
• Are able to work Central hours (CST) hours to support client needs.

Responsibilities

• Serve as the primary liaison between Finch, attorneys, and clients
• Maintain proactive communication with clients throughout treatment and the case lifecycle
• Provide detailed case status reports and updates to attorneys and firms
• Work with case managers, intake specialists, and demand reviewers to coordinate case progress
• Identify and resolve delays or issues before they affect outcomes

Skills

Paralegal experience

Bilingual Spanish

Organized

Communication

Detail oriented

CST hours

Job description

Finch is seeking a Lead Paralegal to own attorney relationships, client communications, and the smooth progression of cases from sign-up to resolution. You will be the primary contact for firms and clients, coordinating with the Legal Operations team to keep cases moving efficiently while ensuring an exceptional client experience.

You will provide regular updates, anticipate bottlenecks, and ensure attorneys always have case information at their fingertips.