Strategy Leader, Service Operations & Impact

IQVIA Inc; Wayne (PA); Presencial; USD 135.000 - 375.000; Jornada completa

Descripción de la vacante

IQVIA is seeking a Senior Strategy Director, Service Operations to lead strategic initiatives that strengthen service delivery and performance. You will manage a team of 8–10 professionals and partner across Information, Technology, Product, Data, and Commercial to translate strategy into priorities.

The role emphasizes reliability, scalability, and outcomes, with accountability for incidents and continuous improvement across the operation. This position is anchored in the U.S.

Formación

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Significant experience in strategy, service operations, service delivery, information, data, technology, or a comparable function.
• Demonstrated experience developing strategies and translating them into operational plans and measurable outcomes.
• Experience leading and developing professional teams within a complex, matrixed organization.
• Experience leading cross-functional initiatives and influencing senior stakeholders across organizational boundaries.
• Strong strategic, analytical, problem-solving, and business judgment skills.
• Demonstrated ability to manage complex operational issues and senior-level escalations.
• Strong written and verbal communication skills, including the ability to translate complex issues for executive audiences.

Responsabilidades

• Develop and execute strategies, priorities, and roadmaps aligned with business objectives and customer needs.
• Translate strategic objectives into actionable plans, capabilities, investments, and measurable outcomes.
• Lead and develop a team of 8–10 professionals with clear priorities and performance expectations.
• Identify requirements across information, technology, product, data, and operations and recommend strategies.
• Develop business cases and recommendations for investments to improve service capabilities and efficiency.
• Serve as a senior advisor to leadership with strategic and operational recommendations.

Conocimientos

Strategic leadership

Cross-functional leadership

Operations strategy

Performance improvement

Stakeholder management

Problem solving

Communication

Educación

Bachelor's degree or equivalent

Descripción del empleo

IQVIA is seeking a Senior Strategy Director, Service Operations to lead strategic initiatives that strengthen service delivery and performance. You will manage a team of 8–10 professionals and partner across Information, Technology, Product, Data, and Commercial to translate strategy into priorities.

The role emphasizes reliability, scalability, and outcomes, with accountability for incidents and continuous improvement across the operation. This position is anchored in the U.S.