Associate Director, Solution Operations (Remote)

Lifelancer Ltd; United States; Remote; USD 86,000 - 240,000; Full time

Job summary

IQVIA is seeking a Solution Operations Associate Director for a remote US-based role (Wayne, PA area). The position operates at the nexus of product strategy, service operations, and client delivery, translating strategy into scalable operating processes to enable consistent execution across client teams.

You will lead cross-functional initiatives, establish operating cadences, gather feedback, and drive continuous improvement in the client experience.

Qualifications

• Bachelor's degree required.
• 7+ years of experience in operations, product operations, client services, or service delivery.
• Ability to translate strategy into operational processes and customer-facing execution.
• Strong cross-functional collaboration and stakeholder management.

Responsibilities

• Translate product strategy into scalable operating models, service processes, policies, and client-facing execution plans.
• Serve as the operational bridge across product, solutions management, account management, client service, and delivery teams to ensure alignment and consistent execution.
• Establish and manage operating cadences, service standards, procedures, and pricing guidance.
• Gather customer and internal feedback to identify trends, resolve service gaps, and drive continuous improvement across products and the client experience.
• Lead cross-functional initiatives, managing priorities, timelines, and decisions while influencing stakeholders without direct authority.
• Monitor operational performance, identifying risks and driving mitigation strategies to support service delivery.
• Make informed decisions in ambiguous or evolving situations, balancing business needs and operational risks.
• Lead change management efforts, building alignment and driving adoption of new processes and ways of working.
• Develop training, enablement, and communications to ensure teams understand product offerings, processes, and service expectations.
• Provide leadership and guidance to client service professionals and contribute to broader solution operations and client service strategy.

Skills

Operations experience

Product operations

Client services

Service delivery

Cross-functional collaboration

Education

Bachelor's degree

Job description

IQVIA is seeking a Solution Operations Associate Director for a remote US-based role (Wayne, PA area). The position operates at the nexus of product strategy, service operations, and client delivery, translating strategy into scalable operating processes to enable consistent execution across client teams.

You will lead cross-functional initiatives, establish operating cadences, gather feedback, and drive continuous improvement in the client experience.