Strategic Director, Service Operations & Performance

IQVIA Inc; Pennsylvania; On-site; USD 135,000 - 375,000; Full time

Job summary

IQVIA in Wayne, PA, United States, is seeking a Senior Strategy Director, Service Operations to lead strategic initiatives that enhance service delivery, reliability, and business outcomes.

You will manage a team of 8–10 professionals and partner across Information, Technology, Product, Data, and Commercial functions to translate strategy into actionable priorities and measurable results.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant professional experience.
• Significant experience in strategy, service operations, service delivery, information, data, technology, or a comparable business function.
• Demonstrated experience developing strategies and translating them into operational plans and measurable outcomes.
• Experience leading and developing professional teams within a complex, matrixed organization.
• Experience leading cross-functional initiatives and influencing senior stakeholders across organizational boundaries.

Responsibilities

• Develop and execute strategies, priorities, and roadmaps aligned with broader business objectives and evolving customer needs.
• Translate strategic objectives into actionable plans, capabilities, investments, and measurable outcomes.
• Lead and develop a team of approximately 8–10 professionals, establishing clear priorities, accountability, and performance expectations.
• Provide leadership and oversight for the performance, reliability, quality, and continuous improvement of services within the function's scope.
• Monitor service performance and operational trends to identify risks, systemic issues, and opportunities for improvement.
• Drive root-cause analysis and corrective actions for material or recurring service issues, focusing on preventing recurrence.

Skills

Strategic leadership

Operational ownership

People leadership

Analytical discipline

Cross-functional influence

Executive communication

Education

Bachelor's degree or equivalent combination of education and relevant professional experience

Job description

IQVIA in Wayne, PA, United States, is seeking a Senior Strategy Director, Service Operations to lead strategic initiatives that enhance service delivery, reliability, and business outcomes.

You will manage a team of 8–10 professionals and partner across Information, Technology, Product, Data, and Commercial functions to translate strategy into actionable priorities and measurable results.