Strategy & Analytics Senior Manager, Customer Office

Proofpoint; Nevada; On-site; USD 124,000 - 182,000; Full time

Benefits offered by this job

Flexible work environment

Wellbeing Days

Volunteer Days

Work From Anywhere

Job summary

Proofpoint is seeking an experienced Strategy & Business Analysis Senior Manager for the Customer Office to shape transformation across Customer Success, Renewals, Support, and Services. You will drive data-driven decisions, build financial and operational models, and deliver executive-ready insights to inform investments and strategic priorities.

The role requires deep analytics, strong cross-functional collaboration, and exceptional communication to influence at the executive level, reporting

Qualifications

• Bachelor’s degree in Business or related; MBA preferred.
• 10+ years in strategy, business analysis, operations or related roles.
• 7+ years SaaS, preferably within GTM, Customer Success, Support, or Services Operations.
• Extensive experience with customer-focused analysis—churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling.
• Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences.
• Proven expertise in using Power BI, Tableau, or other business intelligence tools.
• Experience with CRM, Revenue Management, and Customer Success software (e.g., Salesforce, Clari/Gong, Gainsight/Totango)
• Proven ability to thrive in a high-growth, fast-paced, dynamic environment, and drive results in a highly matrixed organization through collaboration and innovation.
• Excellent communication and executive-level presentation skills.

Responsibilities

• Strategic Analysis: Conduct executive decision support and scenario modeling for Customer Office.
• Plan and manage annual budgeting, forecasting, and cross-functional planning.
• Develop scalable analytical frameworks and self-service tools for leaders.
• Perform deep-dive analyses across customer, pricing, renewals, services, and operations.
• Lead business cadence, reporting, and governance forums for accountability.

Skills

Strategy experience

Business analytics

Excel analytics

Executive communication

Cross-functional collaboration

Education

Bachelor's degree in Business

MBA preferred

Tools

Power BI

Tableau

Salesforce

Gainsight

Totango

Clari

Job description

Proofpoint is seeking an experienced Strategy & Business Analysis Senior Manager for the Customer Office to shape transformation across Customer Success, Renewals, Support, and Services. You will drive data-driven decisions, build financial and operational models, and deliver executive-ready insights to inform investments and strategic priorities.

The role requires deep analytics, strong cross-functional collaboration, and exceptional communication to influence at the executive level, reporting