Senior Strategy & Analytics Leader, Customer Office

Proofpoint

Carson City (NV)

On-site

USD 124,000 - 182,000

Full time

10 days ago

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Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellbeing and Volunteer days

Job summary

Proofpoint is seeking a highly experienced strategy and operations professional to shape transformation across the Customer Office, spanning Customer Success, Renewals, Support, and Managed & Professional Services. You will drive data analysis to inform strategic decisions, evaluate investment opportunities, and enable operational excellence across post-sale functions.

This senior-level individual contributor will collaborate with Strategy, Operations & Transformation, Finance, Sales Operations

Qualifications

Bachelor’s degree in Business, Management, or related field; MBA preferred.
10 years of experience in strategy, business analysis, operations or related roles.
7 years of experience within SaaS, preferably within GTM, Customer Success, Support, or Services Operations.
Extensive experience with customer-focused analysis—churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling.
Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences.
Proven expertise in using Power BI, Tableau, or other business intelligence tools.
Experience with CRM, Revenue Management, and Customer Success software (e.g., Salesforce, Clari/Gong, Gainsight/Totango).
Proven ability to thrive in a high-growth, fast-paced, dynamic environment, and drive results in a highly matrixed organization through collaboration and innovation.

Responsibilities

Executive Decision Support: Conduct complex strategic analysis informing executive and Board-level decisions across the Customer Office.
Scenario Modeling: Build scenario-based financial and operational models evaluating strategic options and impact.
Executive Communications: Create executive-ready recommendations and presentations.
Analytical Framework Development: Create scalable analytical frameworks and self-service tools for leaders.
Deep Dive Analysis: Perform large-scale quantitative analysis across customer, pricing, renewal, services, and operations.