Senior Strategy & Operations Leader, Customer Office

Proofpoint; Oregon; Hybrid; USD 124,000 - 182,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Flexible work environment

Wellbeing days

Volunteer days

Work from anywhere

Job summary

Proofpoint is seeking a senior strategy and operations professional to drive transformation across the Customer Office, partnering with Finance, Sales Operations, and BI teams. You will lead data analysis, evaluate investments, and monitor performance to enable post-sale excellence.

The role requires strong GTM, Customer Success, and Services ops experience, advanced analytics, and executive-level communication to influence across functions and drive results.

Qualifications

• 10+ years of strategy, business analysis, operations or related roles.
• 7+ years in SaaS, preferably GTM, Customer Success, Support, or Services Operations.
• Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences.
• Proven expertise using Power BI, Tableau, or other BI tools and CRM/revenue management software.

Responsibilities

• Conduct strategic analyses informing executive and Board-level decisions across the Customer Office.
• Build scenario-based financial and operating models to evaluate strategic options.
• Synthesize analyses into executive-ready recommendations, presentations, and decision frameworks.
• Develop scalable analytical frameworks and self-service tools for leaders to evaluate business scenarios.

Skills

Strategic analysis

GTM knowledge

Operational planning

Executive communication

Excel analytics

Power BI

Tableau

CRM systems

Education

Bachelor's in Business/Management

MBA (preferred)

Tools

Power BI

Tableau

Salesforce

Clari

Gong

Gainsight

Totango

Job description

Proofpoint is seeking a senior strategy and operations professional to drive transformation across the Customer Office, partnering with Finance, Sales Operations, and BI teams. You will lead data analysis, evaluate investments, and monitor performance to enable post-sale excellence.

The role requires strong GTM, Customer Success, and Services ops experience, advanced analytics, and executive-level communication to influence across functions and drive results.