Strategy & Analytics Lead, Customer Office

Proofpoint

Colorado

In loco

USD 124.000 - 182.000

Tempo pieno

14 giorni+

Generatore di candidature

Aumenta le possibilità di ricevere una risposta da questo datore di lavoro — un curriculum e una lettera di presentazione personalizzati, che corrispondono esattamente a ciò che sta cercando.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellbeing and volunteer days

Descrizione del lavoro

Proofpoint seeks a senior strategy and operations leader to shape transformation across Customer Office functions including Customer Success, Renewals, Support, and Services. You will drive data-informed decisions, evaluate investments, and enable operational excellence in post-sale activities across finance, sales operations, and BI teams.

You will build scalable models, synthesize executive presentations, and partner with leaders to align plans with strategic priorities.

Competenze

Bachelor’s degree in Business, Management, or related field; MBA preferred.
10+ years of experience in strategy, business analysis, operations or related roles.
7+ years in SaaS, preferably within GTM, Customer Success, Support, or Services Operations.
Experience with customer-focused analysis—churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling.
Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences.
Proven expertise in using Power BI, Tableau, or other BI tools.
Experience with CRM, Revenue Management, and CS software (e.g., Salesforce, Clari/Gong, Gainsight/Totango).
Ability to thrive in a high-growth, matrixed organization through collaboration and innovation.
Strong strategic thinking, analytical skills, and executive-level communication.

Mansioni

Strategic Analysis to inform executive and Board decisions across the Customer Office.
Scenario modeling with financial and operational implications.
Prepare executive-ready recommendations, presentations, and decision frameworks.
Develop scalable analytical frameworks and self-service tools for leaders.
Perform deep-dive analysis on customer, pricing, renewal, services data to identify trends, opportunities, risks.
Support annual planning with bottom-up operating, capacity, and financial models.
Provide insights for quarterly reviews, Board materials, and strategic planning discussions.
Maintain integrated planning models covering budgets, headcount, revenue forecasts, capacity, and long-range growth.
Refine forecasts, evaluate investments, and monitor performance against plan.
Partner with Finance and Customer Office leadership to align operating plans.