Senior Strategy & Analytics Leader, Customer Office

Proofpoint; Atlanta (GA); On-site; USD 124,000 - 182,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellbeing and Volunteer days

Job summary

Proofpoint is seeking a highly experienced strategy and operations professional to shape transformation across the Customer Office—covering Customer Success, Renewals, Support, and Managed & Professional Services. The role drives data analysis to inform strategic decisions, evaluates new investments, and enables operational excellence across post-sale functions.

The position requires deep GTM, customer success, renewals, and services operations knowledge, advanced analytics, and the ability to

Qualifications

• Bachelor’s degree in Business, Management, or related field; MBA preferred.
• 10+ years of experience in strategy, business analysis, operations or related roles.
• 7+ years of experience within SaaS, preferably within GTM, Customer Success, Support, or Services Operations.

Responsibilities

• Conduct complex strategic analysis informing executive and Board-level decisions across the Customer Office.
• Build sophisticated scenario-based financial and operational models evaluating strategic alternatives.
• Synthesize analyses into executive-ready recommendations and presentations for decision making.
• Develop scalable analytical frameworks and self-service tools for leaders to evaluate business scenarios.
• Perform large-scale quantitative analysis across customer, pricing, renewal, services, and operations data.

Skills

Strategic thinking

Analytical skills

Problem solving

Executive communication

Cross-functional collaboration

Presentation skills

Education

Bachelor’s degree in Business/Management

MBA preferred

Tools

Power BI

Tableau

Salesforce

Gainsight/Totango/Clari

Job description

Proofpoint is seeking a highly experienced strategy and operations professional to shape transformation across the Customer Office—covering Customer Success, Renewals, Support, and Managed & Professional Services. The role drives data analysis to inform strategic decisions, evaluates new investments, and enables operational excellence across post-sale functions.

The position requires deep GTM, customer success, renewals, and services operations knowledge, advanced analytics, and the ability to