Executive Strategy & Analytics Leader, SaaS Growth

Proofpoint; Las Vegas (NV); On-site; USD 124,000 - 182,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Wellbeing days

Job summary

Proofpoint is seeking a senior strategy and operations professional to shape transformation across the Customer Office, including Customer Success, Renewals, Support, and Services. You will drive complex analyses, build financial models, and enable operational excellence across post-sale functions.

You will partner with Finance, Sales Ops, and BI teams, shaping annual plans and executive-ready materials. This is a senior IC role reporting to the Sr.

Qualifications

• Bachelor’s degree in Business, Management, or related field; MBA preferred.
• 10+ years of experience in strategy, business analysis, operations or related roles.
• 7+ years of experience within SaaS, preferably within GTM, Customer Success, Support, or Services Operations.
• Extensive experience with customer-focused analysis—churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling.
• Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences.
• Proven expertise in using Power BI, Tableau, or other business intelligence tools.
• Experience with CRM, Revenue Management, and Customer Success software (Salesforce, Clari/Gong, Gainsight/Totango).
• Proven ability to thrive in a high-growth, matrixed organization through collaboration and innovation.
• Excellent communication and executive-level presentation skills.

Responsibilities

• Strategic Analysis: Conduct complex analyses to inform executive decisions and board-level briefings.
• Planning: Build bottom-up operating, capacity, and financial models for annual planning.
• Business Operations: Lead governance forums and executive reporting for reviews and board meetings.
• Analytics Enablement: Develop scalable frameworks and self-service tools for leaders to evaluate scenarios.
• Cross-functional Partnership: Align planning with Finance and Customer Office leadership.

Skills

Strategy

Operations

Data analysis

Power BI

Tableau

Excel

CRM software

Executive communication

Leadership

SaaS experience

Education

Bachelor's degree

MBA

Tools

Salesforce

Gainsight

Totango

Clari

Gong

Power BI

Tableau

Job description

Proofpoint is seeking a senior strategy and operations professional to shape transformation across the Customer Office, including Customer Success, Renewals, Support, and Services. You will drive complex analyses, build financial models, and enable operational excellence across post-sale functions.

You will partner with Finance, Sales Ops, and BI teams, shaping annual plans and executive-ready materials. This is a senior IC role reporting to the Sr.