Strategic Workplace Solutions Lead (Multi-Site)

EMCOR Facilities Services, Inc.; Waltham (MA); On-site; USD 90,000 - 140,000; Full time

Job summary

EMCOR Facilities Services, Inc. is seeking a Workplace Solutions Manager to lead soft services across multiple pharmaceutical laboratory and office facilities in Massachusetts.

You will ensure safe, compliant, clean, secure, and high-functioning environments while supervising two Site Coordinators and coordinating with Facilities, EHS, Security, Procurement, and business stakeholders. Responsibilities include overseeing vendors, audits, and quality programs, driving continuous improvement,

Qualifications

• Bachelor's degree in facilities-related field or equivalent.
• Minimum of five (5) years of experience in facilities management, workplace operations, or vendor management in multi-site environments.
• Experience in pharmaceutical, biotechnology, life sciences, healthcare, or laboratory environments strongly preferred.
• Proficiency with Microsoft Office Suite and facility management software platforms.
• Valid driver's license and ability to travel extensively between assigned sites.

Responsibilities

• Lead day-to-day soft services operations across multiple laboratory and office facilities in Massachusetts, ensuring consistent service delivery and adherence to standards.
• Oversee vendor performance, SLAs, KPIs, and contract obligations; manage scopes of work, scheduling, and renewals.
• Develop inspection programs, QA standards, and compliance records for soft services; support audit readiness.
• Lead special cleaning and workplace service projects with stakeholders; minimize operational disruption.
• Manage relationships with contracted security providers and support security initiatives; assist with access control and emergency preparedness.
• Directly supervise and mentor two Site Coordinators; set performance expectations and development plans.
• Support incident response and business continuity efforts; coordinate remediation with vendors and internal stakeholders.
• Drive continuous improvement by analyzing vendor performance metrics and workplace trends.

Skills

Project management

Communication

Organizational skills

Problem-solving

Driver's license

Education

Bachelor's degree in Facilities Management, Business Administration, Environmental Health & Safety, or related field

Tools

Microsoft Office Suite

Facility management software

Job description

EMCOR Facilities Services, Inc. is seeking a Workplace Solutions Manager to lead soft services across multiple pharmaceutical laboratory and office facilities in Massachusetts.

You will ensure safe, compliant, clean, secure, and high-functioning environments while supervising two Site Coordinators and coordinating with Facilities, EHS, Security, Procurement, and business stakeholders. Responsibilities include overseeing vendors, audits, and quality programs, driving continuous improvement,