Strategic Workforce Scheduler & Analytics Lead

MGM Resorts International; Las Vegas (NV); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, food & beverage, retail, and娱乐/

Free meals in employee dining room

Free parking on and off-shift

Health & Income Protection benefits

Professional and personal development;

Job summary

MGM Resorts International in Las Vegas seeks a Workforce Management Specialist to support all departments with high-volume scheduling, precise timekeeping, and staffing plans. You will partner with property leaders to anticipate needs, balance service with compliance, and drive efficiency using our Workforce Management tools.

The role starts at $22.50 per hour with 18+ age and 2+ years of relevant experience.

Qualifications

• 2+ years of prior relevant experience.
• Must be 18 years of age or older.
• Experience with scheduling and staffing in a high-volume environment preferred.

Responsibilities

• Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts.
• Serve as a subject matter expert on Workforce Management software and processes.
• Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies.
• Suggest scheduling changes and create new business models.
• Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes.
• Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements.
• Track, monitor, and communicate all system issues and downtime.
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis.

Skills

Scheduling

Staffing coordination

Time management

Analytical thinking

Tools

Workforce Management software

Job description

MGM Resorts International in Las Vegas seeks a Workforce Management Specialist to support all departments with high-volume scheduling, precise timekeeping, and staffing plans. You will partner with property leaders to anticipate needs, balance service with compliance, and drive efficiency using our Workforce Management tools.

The role starts at $22.50 per hour with 18+ age and 2+ years of relevant experience.