Workforce Management Specialist - Las Vegas Properties

MGM Resorts International; Las Vegas (NV); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Wellness incentives

Discounts with partners

Free meals

Free parking

Health & income protection

Development opportunities

Job summary

MGM Resorts International in Las Vegas seeks a Workforce Management Specialist to manage high-volume scheduling, ensure accurate timekeeping, and partner with leaders across departments to meet staffing needs.

The role emphasizes attention to detail, collaboration, and ongoing process improvements to support seamless guest experiences and compliant operations.

Qualifications

• Must be 18 years of age or older.
• 2+ years of prior relevant experience in workforce management or scheduling.

Responsibilities

• Collaborate to complete daily scheduling tasks, including managing leave requests and callouts.
• Serve as a subject matter expert on Workforce Management software and processes.
• Collaborate with department leaders to create scheduling solutions reflecting current business demands, exceptions, and staffing needs.
• Suggest scheduling changes and create new business models.
• Identify best practices to enhance staffing while adhering to labor agreements and ethical scheduling.
• Determine balance between optimal scheduling, service expectations, and compliance with legal requirements.
• Track, monitor, and communicate all system issues and downtime.
• Manage KPIs including Service Level, Occupancy, Abandon rates, ASA and AHT on various cadences.

Skills

Scheduling

Timekeeping

Process improvement

Interdepartmental collaboration

Tools

Workforce Management software

Job description

Las Vegas, Nevada

THE SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Workforce Management Specialist, you’ll be at the heart of what keeps our properties running seamlessly. In this dynamic, high-impact role, you will support multiple MGM Resorts properties by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders across departments to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.

THE STARTING RATE:

$22.50

THE DAY-TO-DAY:

• Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts

• Serve as a subject matter expert on Workforce Management software and processes

• Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies

• Suggest scheduling changes and create new business models

• Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes

• Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements

• Track, monitor, and communicate all system issues and downtime

• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis

THE IDEAL CANDIDATE:

• Must be a minimum of 18 years of age

• Has 2+ years of prior relevant experience

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off-shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community