Workforce Management Specialist - Hotel Division - Park MGM

MGM Resorts International; Las Vegas (NV); On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Wellness programs

Discounts on hotel, F&B, retail, and娱乐

Free meals in employee dining room

Free parking

Health & Income Protection

Professional development and volunteer

Job summary

MGM Resorts International in Las Vegas is seeking an On Call Workforce Management Specialist to oversee high-volume scheduling, ensure accurate timekeeping, and partner with leaders to meet staffing needs.

The role emphasizes attention to detail, collaboration, and adherence to labor agreements to support seamless guest experiences. Ideal for candidates with Excel expertise and administrative experience in a dynamic environment.

Qualifications

• Must be 21 years of age or older.
• 2+ years of relevant experience.
• Proficiency in Microsoft Excel.

Responsibilities

• Manage daily scheduling tasks, including leave requests and callouts.
• Serve as a subject matter expert on Workforce Management software and processes.
• Collaborate with department leaders to create scheduling solutions reflecting business demands and staffing levels.
• Suggest scheduling changes and create new business models.
• Identify best practices to enhance staffing while adhering to labor agreements and scheduling ethics.
• Ensure scheduling complies with current laws and regulatory requirements.
• Monitor and communicate system issues and downtime.
• Track and report KPIs such as Service Level, Occupancy, Abandon rates, ASA and AHT.

Skills

Excel proficiency

Scheduling

Administrative experience

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an On Call Workforce Management Specialist you will manage high-volume scheduling, ensure accurate timekeeping for employees, and partner closely with leaders to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.

THE STARTING RATE:

$22.50

THE DAY-TO-DAY:

• Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts
• Serve as a subject matter expert on Workforce Management software and processes
• Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies
• Suggest scheduling changes and create new business models
• Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes
• Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements
• Track, monitor, and communicate all system issues and downtime
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• 2+ years of prior relevant experience required
• Prior experience in a similar administrative role and strong proficiency in Microsoft Excel.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off-shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138

Are you ready to JOIN THE SHOW?