Strategic Workforce Planning Director - Americas

Poutrix; Atlanta (GA); On-site; USD 115,000 - 138,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K plan

PTO 15 days per year

Nine paid holidays

Job summary

Arcadis seeks a Senior Workforce Planning Manager for Program Management Americas to drive workforce agility, establish proactive 12-week forecasts, and manage a team of Resource Planners. You will partner with Service Directors and TA to align demand with supply, optimize resource mix, and report on weekly billable performance across the Americas.

This role requires strategic thinking, analytics acumen, and experience leading workforce planning in a large professional services environment.

Qualifications

• Experience in workforce planning, resourcing, forecasting or related analytical roles within the AEC or related professional Services Industry in the Americas.
• Strategic thinking and business acumen, with the ability to translate regional Service forecasts, utilization trends and project demand into actionable workforce planning insight.
• Deep understanding of workforce analytics and forecasting, including forecast versus actual billable hours, productivity metrics and demand variance analysis.
• Strong collaboration and stakeholder management skills, with proven ability to work effectively with Regional Service Directors, Service Area Leaders, Major Project Directors and Talent Acquisition partners.
• Knowledge of regional talent trends, labor markets and basic employment law relevant to workforce planning and mobility decisions.
• Analytical and data-driven, with strong capability in interpreting workforce data, identifying risks and driving proactive interventions.
• Detailed knowledge of processes and systems that drive workforce planning data, demand matching and deployment decisions, or the ability to quickly build that knowledge in a comparable environment.
• Client oriented mindset, with understanding of Service offerings and differentiators from a client perspective and how these influence workforce needs.
• Experience leading or managing resource planners or similar workforce planning teams, including setting priorities, building capability and improving forecast accuracy and productivity.

Responsibilities

• Own the 12-week forecast for Program Management, highlighting supply and demand variance.
• Establish data driven resource forecasts to enable proactive decision making.
• Provide recruitment recommendations to Service Directors and inform TA partner(s).
• Maximize the agility of talent across accounts and Sectors, ensuring optimal use of named resource requests.
• Monitor and report on weekly billable and productive time vs planned and drive improvements in performance and data quality.
• Escalate key risks and issues to leadership and Industry WFP Directors as relevant.
• Prepare and provide contingency staffing plans to support potential risks or outcomes.
• Maintain an accurate view of workforce planning data for Program Management, including WFP Tags, people mapping and capacity reporting to ensure the integrity of planning and deployment decisions.
• Maximize deployment opportunities to the Global Excellence Centre.
• Optimize resource mix (GEC, Local, Global, Contingent) across the business to achieve optimal financial and client outcomes.
• Support workforce integration and transformation projects within the Americas.
• Ensure talent agility is maintained through optimizing use of name-based demand requests in Program Management.
• Identify and communicate operational risk areas related to talent availability or deployment in Program Management.
• Understand and support Sector / Market needs and support talent requirements.
• Feedback to key stakeholders on compliance to processes that drives data quality.
• Oversee and lead direct reports and provide leadership and capability building to the wider Resource Planning community.
• Act as the primary point of contact for the regional Service Director.
• Influence PM behaviour and approach to pursuits and project setup that provides sufficient resource level detail.
• Feedback insight to service leaders on talent availability, workforce capability, deployment trends, and future capacity considerations.
• Serve as a key point of contact for workforce supply and deployment requirements for Tier 1 and Tier 2 clients across the Americas.
• Provide design requirements on technology and process from an Americas context.
• Drive adoption of workforce planning processes to ensure the accuracy and completeness of data in Program Management.
• Support and/or lead change management initiatives across Program Management, helping embed new workforce planning processes and ways of working.
• Implement and oversee work-sharing and project resourcing policies.
• Ensure the supply and demand matching process is optimized and working effectively.
• Own and coordinate workforce planning training requirements for team managers, ensuring consistent understanding and adoption of workforce planning tools, systems, and processes.
• Ensure SLAs relating to demand requests within the Demand Marketplace are consistently achieved and maintained in Program Management.
• Establish approaches and processes to maximize any non-billable time toward productive work supporting clients or pursuits.
• Drive productivity from non-billable time through proactive workforce management, deployment strategies, and operational planning initiatives.

Skills

Forecasting

Workforce planning

Stakeholder management

Data analytics

Talent acquisition collaboration

Leadership

Education

Bachelor's degree in business/operations/HR

MBA or Master’s degree (preferred)

Job description

Arcadis seeks a Senior Workforce Planning Manager for Program Management Americas to drive workforce agility, establish proactive 12-week forecasts, and manage a team of Resource Planners. You will partner with Service Directors and TA to align demand with supply, optimize resource mix, and report on weekly billable performance across the Americas.

This role requires strategic thinking, analytics acumen, and experience leading workforce planning in a large professional services environment.