Strategic Workforce Planner & Scheduler Expert

MGM Resorts; Town of Springfield (WI); Presencial; USD 24.000 - 34.000; Jornada completa

Descripción de la vacante

MGM Resorts is seeking a Workforce Management Specialist for MGM Springfield in Massachusetts. The role focuses on leveraging scheduling software, analyzing KPIs, and collaborating with leaders to design efficient staffing solutions in a fast-paced resort environment.

The ideal candidate has at least 2 years of relevant experience and a High School Diploma, GED, or equivalent. The starting rate is $21.00 per hour, with on-site work in Springfield, MA.

Formación

• 2+ Years of Prior Relevant Experience.
• Experience with scheduling software and KPI analysis is preferred.

Responsabilidades

• Serve as the subject matter expert on Workforce Management systems and processes, monitoring performance and downtime.
• Develop and maintain department schedules aligned to real-time business needs, exceptions, and service expectations.
• Partner with department leaders to ensure accurate staffing, identify efficiencies, and recommend scheduling improvements or new operating models.
• Apply best practices to optimize staffing while adhering to labor agreements, legal requirements, and principles of equity and ethics.
• Balance optimal scheduling with service levels and regulatory compliance.
• Support daily scheduling operations, including leave requests and call-outs, in a collaborative team environment.
• Track, analyze, and report KPIs such as Service Level, Occupancy, Abandon Rates, ASA, and AHT on a daily, weekly, and monthly basis.

Conocimientos

KPI analysis

Cross-functional collaboration

Workforce management

Educación

High School Diploma, GED or equivalent

Descripción del empleo

MGM Resorts is seeking a Workforce Management Specialist for MGM Springfield in Massachusetts. The role focuses on leveraging scheduling software, analyzing KPIs, and collaborating with leaders to design efficient staffing solutions in a fast-paced resort environment.

The ideal candidate has at least 2 years of relevant experience and a High School Diploma, GED, or equivalent. The starting rate is $21.00 per hour, with on-site work in Springfield, MA.