Strategic Vendor Partnerships Manager — CS Ops & Growth

Intuit Inc.; Tucson (AZ); On-site; USD 148,000 - 200,000; Full time

Job summary

Intuit is seeking a Staff-level leader in Vendor Partner Management to drive multi-million-dollar customer success partnerships and cross-functional initiatives across product, operations, and technology.

You will build trusted relationships with senior partner leaders, oversee KPI-driven performance, and coordinate WBR/MBR cadences to deliver data-driven improvements in service delivery, efficiency, and customer satisfaction across the partner ecosystem.

Qualifications

• 8+ years of leadership experience in Vendor Partner Management, Customer Experience, or Strategy.
• Proven track record with BPO/vendor partnerships and senior stakeholders.
• Experience with contact center KPIs, WBR/MBR cadences, and performance management.
• Bachelor's degree required; MBA or advanced degree preferred.
• Strong business acumen and data-driven decision making.

Responsibilities

• Lead multiple high-value external partner relationships, driving performance improvement, operational consistency, and strategic alignment.
• Coordinate Weekly Business Reviews (WBRs) and Monthly Business Reviews (MBRs), ensuring partners deliver data-driven pre-reads and root-cause analysis.
• Collaborate with internal stakeholders across Product, Operations, Finance, and Technology to co-design and execute strategic programs.
• Take full ownership of execution details, including program setup, milestone tracking, meeting orchestration, and risk management.
• Actively contribute to a culture of continuous improvement, bold thinking, and operational excellence.

Skills

Leadership

Vendor Partner Management

Customer Experience

Program Management

Strategic Partnerships

Data analysis

Stakeholder management

Change management

Education

Bachelor's degree

MBA or advanced degree preferred

Job description

Intuit is seeking a Staff-level leader in Vendor Partner Management to drive multi-million-dollar customer success partnerships and cross-functional initiatives across product, operations, and technology.

You will build trusted relationships with senior partner leaders, oversee KPI-driven performance, and coordinate WBR/MBR cadences to deliver data-driven improvements in service delivery, efficiency, and customer satisfaction across the partner ecosystem.