Staff Vendor Partnerships Lead - CX & Transformation

Intuit; Frisco (TX); On-site; USD 148,000 - 200,000; Full time

Job summary

Intuit is seeking a Staff-level Vendor Partner Management leader to drive multi-million-dollar partnerships and strategically transform service delivery across internal and external teams.

You will own complex programs from design to execution, partner with Product, Operations, Finance, and Technology, and ensure peak performance and customer-centric outcomes in a fast-paced environment.

Qualifications

• 8+ years of leadership experience in Vendor Partner Management, Customer Experience, Business Operations, Program Management, or Strategic Partnerships.
• Proven track record managing BPO/vendor partnerships and performance across senior stakeholders.
• Experience with contact center KPIs, WBR/MBR cadences, and performance management frameworks.
• Familiarity with expert enablement and readiness processes in large-scale service delivery.

Responsibilities

• Lead multiple external partner relationships, driving performance improvement and strategic alignment.
• Own weekly and monthly business reviews, data-driven pre-reads, and root-cause analysis.
• Collaborate with internal teams to design and execute strategic programs.
• Manage program setup, milestones, risk, and execution details.
• Provide executive-level insights on progress, value, and impact.

Skills

Leadership

Vendor partnerships

Stakeholder management

Data-driven decision making

Analytical skills

Education

Bachelor's degree

MBA or advanced degree

Job description

Intuit is seeking a Staff-level Vendor Partner Management leader to drive multi-million-dollar partnerships and strategically transform service delivery across internal and external teams.

You will own complex programs from design to execution, partner with Product, Operations, Finance, and Technology, and ensure peak performance and customer-centric outcomes in a fast-paced environment.