Senior Manager, Services CS & Partner Delivery

Intuit; Atlanta (GA); On-site; USD 144,000 - 233,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit is seeking a senior leader for Services Customer Success to own partner-delivered strategy and outcomes for mid-market clients. You will define operating models, playbooks, and success metrics while guiding partner teams to drive adoption, retention, and expansion.

You will influence product and procurement with data-driven insights and manage high-priority escalations. The role emphasizes scale, collaboration across CS, Sales, Product, and Support, and a passion for customer success in a

Qualifications

• 7+ years leading a client success team with a mid-market focus.
• 5+ years managing services like Payments, Bill Pay, Lending, Payroll/Workforce.
• Experience with outsourced delivery partners at scale (40+ FTE).
• Proven ability to launch and scale new service offerings or operating models.
• Experience in strategic planning, process optimization, and change management.
• Exceptional communication and stakeholder management, including influencing non-direct reports.
• Ability to leverage analytics to drive decisions.
• Passion for customer success and long-lasting client relationships in mid-market.
• Know-how of Intuit financial products is a plus.

Responsibilities

• RAMP and own relationships with 1-2 delivery partners (40+ FTE each) and set performance expectations.
• Design, build, and own scaled service offerings for Services CS from the ground up.
• Drive adoption, retention, and expansion with scalable engagement strategies.
• Implement capacity plans and metrics to improve partner-delivered CSM efficiency.
• Act as strategic partner across CS, Sales, Product, Support, and Procurement.
• Advocate customer needs and provide product insights to influence enhancements.
• Oversee escalations surfaced through partner teams and ensure quick resolutions.
• Foster innovation, collaboration, and continuous improvement in partner orgs.
• Use data to refine processes and measure partner performance.

Skills

Client success leadership

Stakeholder management

Data-driven decisions

Managed outsourced partners

New service offerings

Strategic planning

Clear communication

Analytical mindset

Mid-market focus

Job description

Intuit is seeking a senior leader for Services Customer Success to own partner-delivered strategy and outcomes for mid-market clients. You will define operating models, playbooks, and success metrics while guiding partner teams to drive adoption, retention, and expansion.

You will influence product and procurement with data-driven insights and manage high-priority escalations. The role emphasizes scale, collaboration across CS, Sales, Product, and Support, and a passion for customer success in a