Strategic Utility Operations Lead

Socket.dev; Logan (UT); On-site; USD 52,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Utility Coordinator to manage the lifecycle of utility accounts, audit billing errors, and resolve data discrepancies. You will lead phone and email communications with utility providers and coordinate with internal teams to ensure accurate documentation and timely processing of applications.

The role emphasizes vendor liaison, meticulous data validation, and proactive budgeting support.

Qualifications

• Associate’s degree in Mathematics, Energy, Finance, Business, or related field, or 5+ years of equivalent experience.
• Exceptional verbal communication skills for phone and email with vendors.
• Strong multitasking abilities across multiple providers and data points.
• Proficient in spreadsheets (Google Sheets, Excel) and data tracking.
• Adaptable and quick to learn new procedures with minimal supervision.
• Analytical mindset to review client histories and invoices for discrepancies.

Responsibilities

• Communicate with utility vendors to resolve account issues and expedite applications.
• Audit billing errors and investigate data discrepancies to maintain data integrity.
• Analyze usage history and rate changes to support budgeting and forecasting.
• Plan and manage the lifecycle of utility accounts across portfolios.
• Gather documentation from clients and vendors to complete applications.
• Operate daily workflow with minimal supervision to meet deadlines.

Skills

Verbal communication

Multitasking

Spreadsheet proficiency

Adaptability

Problem solving

Education

Associate’s degree or 5+ years experience

Tools

Google Sheets

Microsoft Excel

Job description

Socket.dev is seeking a Utility Coordinator to manage the lifecycle of utility accounts, audit billing errors, and resolve data discrepancies. You will lead phone and email communications with utility providers and coordinate with internal teams to ensure accurate documentation and timely processing of applications.

The role emphasizes vendor liaison, meticulous data validation, and proactive budgeting support.