Utility Coordinator

Conservice; Logan, Northern (UT, KY); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Conservice is seeking a Utility Coordinator to oversee the lifecycle of utility accounts, audit billing for errors, and resolve data discrepancies. You will liaise with utility providers by phone and email, coordinate with internal teams, and support client budgeting and forecasting.

The role emphasizes proactive data gathering, variance analysis, and workflow optimization to minimize delays across diverse portfolios.

Qualifications

• Education & Experience: Associate's degree or 5+ years in operational exceptions, vendor relations, or forecasting.
• Elite Verbal Communication: Polite, professional, articulate on the phone.
• Multitasking Excellence: Track multiple moving parts across providers.
• Basic Spreadsheet Proficiency: Google Sheets and Excel basics, data entry and filters.
• High Adaptability: Willing to learn company procedures and adapt with changing volumes.
• Strong Problem-Solving Instincts: Analyze histories and invoices to resolve issues.

Responsibilities

• Communicate with utility vendors by phone and email to exp​edite applications and resolve issues.
• Investigate and resolve billing exceptions and data errors, ensuring data integrity.
• Provide analytical support by reviewing usage history and tracking rate changes.
• Assist with client budgeting and variance analysis for forecasting.
• Manage opening, transition, and closure of utility accounts across portfolios.
• Collect and verify documents and data from clients and vendors to advance applications.

Skills

Elite Verbal Communication

Multitasking Excellence

Basic Spreadsheet Proficiency

High Adaptability

Strong Problem-Solving Instincts

Education

Associate's degree in Mathematics, Energy, Finance, Business, or related field

Job description

3131 Technology Drive NW, Mandan , North Dakota 58554 , United States

Job Description

Overview

You will leverage strong communication, problem-solving, and vendor management skills to manage the utility account lifecycle while auditing billing errors and resolving account exceptions. In this role, you will lead phone and email correspondence with utility providers to investigate data discrepancies, resolve complex system variances, and provide key assistance with creating client budgets. Serving as a key liaison, you will coordinate directly with external vendors and work closely with internal teams to ensure all transactions run smoothly.

Responsibilities

As a Utility Coordinator on the Peak Team, you will:

• Communicate & Advocate: Initiate phone calls and email correspondences with utility vendors to expedite applications, navigate phone systems, and resolve account issues.
• Audit & Exception Resolution: Investigate, diagnose, and resolve flagged billing exceptions and technical errors, pulling vendor data to clear operational hurdles and guarantee data integrity.
• Budgetary & Variance Assistance: Provide critical analytical support by reviewing historical usage, tracking rate changes, and performing variance analysis to assist in client utility forecasting and budget management.
• Account Lifecycle Management: Plan, execute, and streamline workflows to open, transition, and close utility accounts on behalf of diverse portfolios, minimizing operational delays.
• Gather & Verify: Proactively connect with clients and external vendors to request, collect, and verify clarifying documentation or missing data needed to advance applications.
• Workspace Optimization: Independently operate your daily desk, manage your personal queue effectively, and consistently hit operational deadlines with minimal oversight.

Requirements

Qualifications and Preferred Skills

• Education & Experience: Associate's degree in Mathematics , Energy, Finance, Business, or a related field; OR equivalent hands-on experience (typically 5+ years) managing operational exceptions, vendor relations, or financial forecasting portfolios in a fast-paced environment.
• Elite Verbal Communication: A natural comfort on the phone. You are polite, professional, articulate, and undeterred by long hold times or repetitive conversations with utility providers.
• Multitasking Excellence: A strong ability to track multiple moving parts across various providers and stay organized without dropping critical details.
• Basic Spreadsheet Proficiency: Solid foundations in Google Sheets and Microsoft Excel. You should be comfortable inputting data, sorting rows, using basic filters, and maintaining clean tracking records.
• High Moldability & Adaptability: An eager willingness to absorb new company procedures, take constructive feedback, and adapt your routine fluidly as project volumes shift. No prior utility industry experience is required.
• Strong Problem-Solving Instincts: An analytical eye when reviewing client account histories, exception lists, or invoices to catch errors and resolve conflicting details.

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