Utility Coordinator

Socket.dev; Logan (UT); On-site; USD 52,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Utility Coordinator to manage the lifecycle of utility accounts, audit billing errors, and resolve data discrepancies. You will lead phone and email communications with utility providers and coordinate with internal teams to ensure accurate documentation and timely processing of applications.

The role emphasizes vendor liaison, meticulous data validation, and proactive budgeting support.

Qualifications

• Associate’s degree in Mathematics, Energy, Finance, Business, or related field, or 5+ years of equivalent experience.
• Exceptional verbal communication skills for phone and email with vendors.
• Strong multitasking abilities across multiple providers and data points.
• Proficient in spreadsheets (Google Sheets, Excel) and data tracking.
• Adaptable and quick to learn new procedures with minimal supervision.
• Analytical mindset to review client histories and invoices for discrepancies.

Responsibilities

• Communicate with utility vendors to resolve account issues and expedite applications.
• Audit billing errors and investigate data discrepancies to maintain data integrity.
• Analyze usage history and rate changes to support budgeting and forecasting.
• Plan and manage the lifecycle of utility accounts across portfolios.
• Gather documentation from clients and vendors to complete applications.
• Operate daily workflow with minimal supervision to meet deadlines.

Skills

Verbal communication

Multitasking

Spreadsheet proficiency

Adaptability

Problem solving

Education

Associate’s degree or 5+ years experience

Tools

Google Sheets

Microsoft Excel

Job description

Overview

You will leverage strong communication, problem-solving, and vendor management skills to manage the utility account lifecycle while auditing billing errors and resolving account exceptions. In this role, you will lead phone and email correspondence with utility providers to investigate data discrepancies, resolve complex system variances, and provide key assistance with creating client budgets. Serving as a key liaison, you will coordinate directly with external vendors and work closely with internal teams to ensure all transactions run smoothly.

Responsibilities

As a Utility Coordinator on the Peak Team, you will:

• Communicate & Advocate: Initiate phone calls and email correspondences with utility vendors to expedite applications, navigate phone systems, and resolve account issues.


• Audit & Exception Resolution: Investigate, diagnose, and resolve flagged billing exceptions and technical errors, pulling vendor data to clear operational hurdles and guarantee data integrity.


• Budgetary & Variance Assistance: Provide critical analytical support by reviewing historical usage, tracking rate changes, and performing variance analysis to assist in client utility forecasting and budget management.


• Account Lifecycle Management: Plan, execute, and streamline workflows to open, transition, and close utility accounts on behalf of diverse portfolios, minimizing operational delays.


• Gather & Verify: Proactively connect with clients and external vendors to request, collect, and verify clarifying documentation or missing data needed to advance applications.


• Workspace Optimization: Independently operate your daily desk, manage your personal queue effectively, and consistently hit operational deadlines with minimal oversight.

Qualifications and Preferred Skills

• Education & Experience: Associate’s degree in Mathematics, Energy, Finance, Business, or a related field; OR equivalent hands‑on experience (typically 5+ years) managing operational exceptions, vendor relations, or financial forecasting portfolios in a fast‑paced environment.


• Elite Verbal Communication: A natural comfort on the phone. You are polite, professional, articulate, and undeterred by long hold times or repetitive conversations with utility providers.


• Multitasking Excellence: A strong ability to track multiple moving parts across various providers and stay organized without dropping critical details.


• Basic Spreadsheet Proficiency: Solid foundations in Google Sheets and Microsoft Excel. You should be comfortable inputting data, sorting rows, using basic filters, and maintaining clean tracking records.


• High Moldability & Adaptability: An eager willingness to absorb new company procedures, take constructive feedback, and adapt your routine fluidly as project volumes shift. No prior utility industry experience is required.


• Strong Problem-Solving Instincts: An analytical eye when reviewing client account histories, exception lists, or invoices to catch errors and resolve conflicting details.