Strategic Travel Client Solutions Lead

American Express Global Business Travel; New York (NY); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Travel perks

Learning platform access

Inclusion groups

Flexible benefits by country

Job summary

American Express Global Business Travel is seeking a Client Solutions Manager for the Ovation Travel Group Division in New York. You will manage a portfolio valued at $1M-$10M, focusing on retention, profitability and customer satisfaction across strategic accounts.

Responsibilities include strategic business planning, profitability management, RFP leadership, and expanding services. The role requires 2+ years in corporate travel management, strong negotiation and communication skills, and

Qualifications

• Bachelor's degree preferred.
• 2+ years account management experience in corporate travel management.
• Global account management experience a plus.
• Strong presentation, negotiation, and communication skills.
• Skilled in data analysis, financial modeling, and industry fee structures.
• Strategic thinker with strong problem-solving and multi-project management abilities.
• Willingness to travel as needed.

Responsibilities

• Strategic Business Planning: Develop and manage client business plans, set mutual goals, analyze data, and present findings in regular business reviews.
• Profitability & Financial Management: Oversee client contracts, invoicing, and P&L; negotiate pricing and value-added services with the VP.
• Client Retention: Lead re-bid/RFP processes and maintain 99%+ client retention.
• Client Satisfaction: Maintain a 4+ satisfaction rating; manage surveys, service delivery, and client communications.
• Growth: Identify opportunities for added services, product sales, and account expansion.

Skills

Account management

Travel management

Data analysis

Presentation

Negotiation

Communication

Travel readiness

Education

Bachelor's degree preferred

Job description

American Express Global Business Travel is seeking a Client Solutions Manager for the Ovation Travel Group Division in New York. You will manage a portfolio valued at $1M-$10M, focusing on retention, profitability and customer satisfaction across strategic accounts.

Responsibilities include strategic business planning, profitability management, RFP leadership, and expanding services. The role requires 2+ years in corporate travel management, strong negotiation and communication skills, and