Client Solutions Manager

American Express Global Business Travel; New York (NY); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Travel perks

Learning platform access

Inclusion groups

Flexible benefits by country

Job summary

American Express Global Business Travel is seeking a Client Solutions Manager for the Ovation Travel Group Division in New York. You will manage a portfolio valued at $1M-$10M, focusing on retention, profitability and customer satisfaction across strategic accounts.

Responsibilities include strategic business planning, profitability management, RFP leadership, and expanding services. The role requires 2+ years in corporate travel management, strong negotiation and communication skills, and

Qualifications

• Bachelor's degree preferred.
• 2+ years account management experience in corporate travel management.
• Global account management experience a plus.
• Strong presentation, negotiation, and communication skills.
• Skilled in data analysis, financial modeling, and industry fee structures.
• Strategic thinker with strong problem-solving and multi-project management abilities.
• Willingness to travel as needed.

Responsibilities

• Strategic Business Planning: Develop and manage client business plans, set mutual goals, analyze data, and present findings in regular business reviews.
• Profitability & Financial Management: Oversee client contracts, invoicing, and P&L; negotiate pricing and value-added services with the VP.
• Client Retention: Lead re-bid/RFP processes and maintain 99%+ client retention.
• Client Satisfaction: Maintain a 4+ satisfaction rating; manage surveys, service delivery, and client communications.
• Growth: Identify opportunities for added services, product sales, and account expansion.

Skills

Account management

Travel management

Data analysis

Presentation

Negotiation

Communication

Travel readiness

Education

Bachelor's degree preferred

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We currently have an outstanding opportunity for a Client Solutions Manager to join the Ovation Travel Group Division.

For over 35 years, we have provided seamless, cost-effective travel solutions to individual travelers and professional organizations in such industries as finance, law, technology, biotech, advertising, entertainment, consulting and other professional services firms.

Reporting to the Client Solutions Vice President. The Client Solutions Manager is responsible for strategic management of a select portfolio of $1M - $10M clients, by delivering all core account management components and value-added services.

This position is also responsible for client retention, profitability of the account portfolio, growth, and overall customer satisfaction.

What You’ll Do

• Strategic Business Planning: Develop and manage client business plans, set mutual goals, analyze data, and present findings in regular business reviews.
• Profitability & Financial Management: Oversee client contracts, invoicing, and P&L; negotiate pricing and value-added services with the VP.
• Client Retention: Lead re-bid/RFP processes and maintain 99%+ client retention.
• Client Satisfaction: Maintain a 4+ satisfaction rating; manage surveys, service delivery, and client communications.
• Growth: Identify opportunities for added services, product sales, and account expansion.

What We’re Looking For

• Bachelor's degree preferred
• 2+ years account management experience in corporate travel management
• Global account management experience a plus
• Strong presentation, negotiation, and communication skills
• Skilled in data analysis, financial/business modeling, and industry fee structures
• Strategic thinker with strong problem-solving and multi-project management abilities
• Willingness to travel as needed

Location New York, United States

The US national base salary range for this position is from $88,200.00 - $163,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus, which rewards participants based on company and individual performance.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;\